- Kallang Bahru Kallang Central Region (Singapore) Singapore
AFTERSHOCK PC PTE. LTD. Hiring! Full Time RMA - SERVICE CENTRA COORDINATOR in Central Region (Singapore), Earn up to SGD 2,300 - Ricebowl
RMA - SERVICE CENTRA COORDINATOR
AFTERSHOCK PC PTE. LTD.
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Job Description
Responsibilities
About the role
You will be responsible for managing RMA (Return Merchandise Authorization) cases, warranty claims, faulty components, replacement parts, and inventory movement within our Service Centre.
Key responsibilities
Manage and track RMA and warranty claims from start to completion
Liaise with distributors and manufacturers regarding warranty claims, replacements, backorders, and pending cases
Receive and verify replacement parts from distributors/manufacturers
Process faulty parts returned by engineers or customers
Issue and record parts required by engineers for servicing and repairs
Maintain accurate records of RMA cases and parts movement
Conduct regular stock counts and inventory reconciliation
Identify and report discrepancies between physical stock and system records
Ensure faulty and replacement parts are properly labelled and accounted for
Keep the RMA and storage area organised
About you
Organised and detail-oriented
Responsible and careful when handling inventory
Good administrative and record-keeping skills
Good communication and follow-up skills
Comfortable liaising with external suppliers and manufacturers
Able to manage multiple ongoing cases and follow up independently
Basic PC hardware knowledge is an advantage
Experience in RMA, inventory, warehouse, logistics, administration, or service centre operations is an advantage
Only Singapore Citizens and Singapore Permanent Residents (PR) are eligible to apply
About us
AFTERSHOCK PC is a leading custom PC builder specialising in high-performance gaming desktops, laptops, and workstations. Founded by passionate hardware enthusiasts and IT professionals, we are committed to delivering quality craftsmanship, innovative technology, and exceptional customer service.
With a presence across Singapore, Malaysia, and Australia, we continue to push boundaries in PC technology while creating outstanding experiences for our customers.
You will be responsible for managing RMA (Return Merchandise Authorization) cases, warranty claims, faulty components, replacement parts, and inventory movement within our Service Centre.
Key responsibilities
Manage and track RMA and warranty claims from start to completion
Liaise with distributors and manufacturers regarding warranty claims, replacements, backorders, and pending cases
Receive and verify replacement parts from distributors/manufacturers
Process faulty parts returned by engineers or customers
Issue and record parts required by engineers for servicing and repairs
Maintain accurate records of RMA cases and parts movement
Conduct regular stock counts and inventory reconciliation
Identify and report discrepancies between physical stock and system records
Ensure faulty and replacement parts are properly labelled and accounted for
Keep the RMA and storage area organised
About you
Organised and detail-oriented
Responsible and careful when handling inventory
Good administrative and record-keeping skills
Good communication and follow-up skills
Comfortable liaising with external suppliers and manufacturers
Able to manage multiple ongoing cases and follow up independently
Basic PC hardware knowledge is an advantage
Experience in RMA, inventory, warehouse, logistics, administration, or service centre operations is an advantage
Only Singapore Citizens and Singapore Permanent Residents (PR) are eligible to apply
About us
AFTERSHOCK PC is a leading custom PC builder specialising in high-performance gaming desktops, laptops, and workstations. Founded by passionate hardware enthusiasts and IT professionals, we are committed to delivering quality craftsmanship, innovative technology, and exceptional customer service.
With a presence across Singapore, Malaysia, and Australia, we continue to push boundaries in PC technology while creating outstanding experiences for our customers.
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