Icon Jco Sdn. Bhd. Hiring! Full Time Customer Relation Executive (CRE) - Automotive Industry in Selangor, Earn up to MYR 4,000 - Ricebowl

Customer Relation Officer (CRE) assist customer providing details about the services, helping in resolving issues and help to build long-lasting relationships to ensure the customer have a positive experience and listen to any feedback to improve overall experience and can provide better service.

Responsibilities:

• Respond to customer inquiries and provide information or assistance as needed
• Handle customer complaints and work towards resolving them in a timely and satisfactory manner
• Maintain a high level of professionalism in all customer interactions
• Collaborate with internal teams to address customer needs and improve customer satisfaction
• Identify opportunities to enhance customer experience and suggest improvements to processes
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date on company policies & service

Qualifications/Requirements:

• Have experience in handling Customer Service. Preferable in Automotive Industry experience.
• Willing to work Monday to Saturday.
• Excellent verbal and written communication skills especially in English, Bahasa. Good in Mandarin is a plus.
• Strong problem-solving abilities
• Empathy and patience when dealing with customer complaints
• Ability to remain calm and composed under pressure
• Attention to detail and accuracy in documentation
• Ability to work effectively in a team environment and collaborate with internal stakeholders
• Familiarity with customer relationship management (CRM) systems is a plus

Job Type: Full-time

Pay: RM2,000.00 - RM4,000.00 per month

Work Location: In person