Joyous Kiddy Education Group Sdn. Bhd. Hiring! Full Time Customer Service Assistant (HQ) in Johor, Earn up to MYR 2,500 - Ricebowl

Job Description

We are looking for a Customer Service Assistant Representative who will act as a liaison between the company and its customers. The ideal candidate will be responsible for managing customer inquiries, resolving issues in a timely manner, and ensuring a positive customer experience.

Tasks and duties

Sales and Customer Engagement Job Scope

1. Conducting School Tours:

• Lead tours for prospective parents and children, showcasing the school facilities, classrooms, and outdoor play areas.
• Introduce the school's values, teaching philosophy, and unique offerings.
• Highlight the safe, nurturing, and inclusive environment the school provides.

2. Presenting School Profile:

• Provide detailed information on the school’s history, educational philosophy, curriculum, and key teaching practices.
• Discuss the staff qualifications, teaching methods, and any special programs offered (e.g., language immersion, special education support, or extracurricular activities).
• Emphasize any awards, accreditations, or partnerships that enhance the school’s credibility.

3. School Fees and Enrollment Information:

• Present detailed information on the school fee structure, including tuition rates, additional fees (e.g., registration, materials, or activities), and payment schedules.
• Explain any available financial aid or scholarships if applicable.
• Answer any questions regarding the school's policies on discounts, refunds, or payment terms.

4. Arranging Trial Classes:

• Coordinate with the principal and teaching staff to arrange a suitable trial class for prospective students.
• Ensure the trial experience aligns with the family's expectations and the child’s learning needs.
• Provide feedback to parents after the trial class to discuss their child’s adjustment and next steps in the enrollment process.

5. Parent Follow-Up:

• Follow up with parents after the school tour and trial class to gauge their interest and address any concerns or questions.
• Provide additional information on the school’s programs, activities, and benefits based on the parent’s preferences and discussions during the tour.
• Encourage enrollment by highlighting the value of starting their child’s education at the school and the long-term benefits.

6. Collaboration with Principal and Teachers:

• Work closely with the principal and teaching staff to ensure clear communication on student placements, available spaces, and specific educational needs.
• Share prospective parent and student feedback with the principal and teachers to ensure an aligned approach to potential enrollments.
• Participate in meetings with the principal to discuss recruitment strategies, school performance, and any updates on curriculum or events.

7. Customer Relationship Management:

• Maintain a positive and professional relationship with prospective and current families throughout the enrollment process.
• Address concerns promptly and effectively to ensure a smooth transition for both the child and parents.
• Track and report enrollment statistics, leads, and outcomes to management for strategy refinement.

8. Community and Marketing Engagement:

• Assist with the organization of open house events, special activities, and family engagement initiatives to attract prospective families.
• Collaborate with the marketing team to promote the school’s unique features and offerings through online and offline platforms.
• Represent the school at community events and networking opportunities to build awareness and drive enrollment.

Requirements

1. Diploma/Degree in any field

2. Minimum of 2 years working experience in customer service or event management will be an added advance

3. People friendly with excellent phone etiquette

4. Ability to respond to customers’ expectations.

5. Good communication skills in both English and Bahasa Malaysia (Mandarin is an added advantage)

6. Ability to multi-task, prioritize and manage time effectively.

Job Type: Full-time

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

• Maternity leave
• Parental leave

Work Location: In person