About the Role
We are seeking a highly motivated, customer-centric and sales-driven Wellness Consultant to join our premium wellness club.
As a Wellness Consultant, you will be responsible for delivering exceptional customer experiences, understanding clients' wellness goals, recommending suitable wellness programs, and building long-term relationships with affluent and high-profile clientele.
The ideal candidate is confident, articulate, professionally groomed, and passionate about wellness technologies and lifestyle enhancement.
Key ResponsibilitiesClient Consultation & Relationship Management
- Conduct professional wellness consultations to understand clients' health, recovery, beauty, and performance goals.
- Build strong rapport and maintain long-term relationships with members and VIP guests.
- Deliver personalized recommendations based on individual wellness needs.
- Ensure every client receives a premium and memorable experience.
Sales & Business Development
- Achieve individual and team sales targets through consultative selling.
- Present and explain wellness memberships, packages, and services confidently.
- Follow up on enquiries, leads, trial guests, and existing members.
- Convert walk-in guests and trial customers into long-term members.
- Upsell and cross-sell suitable wellness solutions and membership plans.
Wellness Technology Advisory
- Educate clients on wellness technologies and their potential benefits, including:
- Red Light Therapy
- Cryotherapy
- Oxygen Pod Therapy
- Compression Therapy
- Infrared Recovery Technologies
- Recovery and Longevity Solutions
- Stay updated on wellness trends, recovery science, and emerging health technologies.
- Assist clients in selecting appropriate wellness programs based on their lifestyle goals.
Customer Experience Excellence
- Deliver exceptional hospitality and service standards at all times.
- Ensure clients feel welcomed, comfortable, and well-supported throughout their wellness journey.
- Handle customer enquiries professionally via phone, WhatsApp, email, and in person.
- Address concerns and feedback promptly and professionally.
Operational Support
- Maintain accurate customer records and appointment schedules.
- Support daily club operations and ensure a premium environment is maintained.
- Work closely with the operations team to ensure seamless customer experiences.
RequirementsEssential Qualifications
- Excellent spoken and written English.
- Strong interpersonal and communication skills.
- Proven sales experience with the ability to influence and close sales confidently.
- Customer-oriented mindset with exceptional service standards.
- Professional, polished, and presentable appearance.
- Comfortable serving affluent, corporate, and high-profile clientele.
- Positive attitude, self-motivated, and results-driven.
Preferred Qualifications
- Experience in luxury hospitality, premium fitness clubs, wellness centres, medical aesthetics, healthcare, hotels, aviation, or luxury retail.
- Basic knowledge or interest in wellness technologies, biohacking, recovery solutions, and holistic wellness.
- Experience using CRM systems, booking platforms, and WhatsApp customer engagement.
Working Hours
- Shift-based schedule between 7:00 AM and 10:00 PM.
- Rotating shifts, including weekends and public holidays when required.
What We Offer
- Attractive basic salary with performance incentives.
- Premium working environment.
- Comprehensive training on wellness technologies and customer consultation.
- Career progression opportunities into Senior Wellness Consultant, Membership Manager, Guest Relations, or Club Operations.
- Opportunity to work with a growing premium wellness and longevity brand.
Ideal Candidate Profile
We are looking for someone who is:
- Passionate about wellness, recovery, and healthy living.
- Confident engaging with professionals, executives, and VIP clients.
- Naturally outgoing, persuasive, and service-oriented.
- Able to communicate professionally and build trust quickly.
- Sales-focused while maintaining a consultative, customer-first approach.
Pay: $4,000.00 - $7,000.00 per month
Work Location: In person