- Singapore
International Eye Cataract Retina Centre Hiring! Full Time Clinic Admin cum Call Centre in , Earn up to SGD 4,000 - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
Job Summary
Perform inbound and outbound calls to schedule outpatient appointments and surgeries, manage patient enquiries and complaints, document call information, and collaborate with colleagues to resolve patient issues effectively.
Responsibilities
Perform inbound and outbound calls to patients for scheduling and enquiries
Schedule patients for outpatient appointments and surgeries accurately
Manage and resolve patient complaints and enquiries to ensure satisfaction
Identify and escalate unresolved issues to supervisors promptly
Collaborate with colleagues to resolve patient-related issues efficiently
Provide patients with accurate information about products and services
Document all call information following standard operating procedures
Follow up on patient calls and emails to ensure issues are addressed
Perform other duties as assigned to support clinic operations
Preferred competencies and qualifications
Completed “N” levels / ”O” levels / ”A” levels / NITEC or higher / Diploma or higher
Computer literacy to operate clinic systems and software
Strong communication and interpersonal skills to engage patients effectively
Pleasant personality to create a welcoming environment
Ability to work independently and collaboratively within a team
Self-motivated and results-driven to meet performance goals
Other Information
Working days: 5.5 days
Interested applicants, please submit your resume to: *************
We regret that only shortlisted applicants will be notified.
Perform inbound and outbound calls to schedule outpatient appointments and surgeries, manage patient enquiries and complaints, document call information, and collaborate with colleagues to resolve patient issues effectively.
Responsibilities
Perform inbound and outbound calls to patients for scheduling and enquiries
Schedule patients for outpatient appointments and surgeries accurately
Manage and resolve patient complaints and enquiries to ensure satisfaction
Identify and escalate unresolved issues to supervisors promptly
Collaborate with colleagues to resolve patient-related issues efficiently
Provide patients with accurate information about products and services
Document all call information following standard operating procedures
Follow up on patient calls and emails to ensure issues are addressed
Perform other duties as assigned to support clinic operations
Preferred competencies and qualifications
Completed “N” levels / ”O” levels / ”A” levels / NITEC or higher / Diploma or higher
Computer literacy to operate clinic systems and software
Strong communication and interpersonal skills to engage patients effectively
Pleasant personality to create a welcoming environment
Ability to work independently and collaboratively within a team
Self-motivated and results-driven to meet performance goals
Other Information
Working days: 5.5 days
Interested applicants, please submit your resume to: *************
We regret that only shortlisted applicants will be notified.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More