LTX.io Hiring! Full Time Online Chat Support Representative in Southeast (Singapore) - Ricebowl

Online Chat Support Representative

Location: Singapore

Work Arrangement: Remote

Job Type: Full-Time / Part-Time

Experience Level: Entry-Level / Junior

Job Overview

We are seeking a friendly, responsible, and customer-focused Online Chat Support Representative to join our team in Singapore.

The successful candidate will be responsible for assisting customers through online communication channels, responding to inquiries, providing accurate information, and ensuring a positive customer service experience.

This role is suitable for individuals with good communication skills, strong attention to detail, and an interest in customer support and online services.

Key Responsibilities

• Respond to customer inquiries through live chat, email, and other online communication platforms.
• Provide accurate information about company products, services, and general inquiries.
• Assist customers with account-related questions, order updates, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Escalate complex issues to the relevant departments when necessary.
• Maintain professional and friendly communication with customers.
• Follow up on unresolved inquiries to ensure customer satisfaction.
• Record customer interactions and update support records.
• Handle multiple chat conversations while maintaining response quality.
• Follow company customer service guidelines and procedures.
• Identify recurring customer issues and provide feedback for service improvements.

Requirements & Qualifications

• Diploma or equivalent qualification is preferred.
• Good written and verbal communication skills.
• Basic computer skills and familiarity with online communication tools.
• Ability to type accurately and respond to inquiries efficiently.
• Strong problem-solving and customer service abilities.
• Good attention to detail and organizational skills.
• Patient, professional, and positive attitude.
• Ability to work independently and manage multiple tasks.
• Willingness to learn new systems and customer support procedures.