Core Responsibilities
Team Management
: Assign daily tasks, coordinate shift schedules, and monitor overall workflow.
Performance & Coaching
: Track employee output, deliver regular feedback, and conduct performance evaluations.
Training & Onboarding
: Train new hires on job responsibilities, company policies, and standard operating procedures.
Problem Solving
: Mediate team conflicts, handle escalated customer issues, and address behavioral concerns.
Compliance & Safety
: Enforce workplace safety and health guidelines (such as WSH standards) and ensure regulatory compliance.
Communication
: Relay updates between upper management and staff, and assist with operational reporting