Responsibilities
Act as the main point of contact for clients, fostering strong relationships with key stakeholders.
Understand clients’ cybersecurity objectives and business needs, and provide solutions tailored to their requirements.
Conduct regular client reviews to discuss service delivery, performance metrics and overall satisfaction.
Identify potential account issues and risks, and take proactive measures to address them.
Work closely with internal teams, including Sales and Security Operations, to ensure smooth and effective service delivery.
Prepare regular updates and reports for management covering client satisfaction, service performance and revenue growth.
Requirements
Bachelor’s degree in Business, Technology or a related discipline.
At least 2 years of experience in account management within IT or cybersecurity industry.
Familiarity with Managed Security Service Providers (MSSPs) and related security service offerings.
Good understanding of cybersecurity concepts, technologies and industry best practices.
Experience with SIEM, XDR and SOAR solutions, such as Splunk, Palo Alto Cortex XDR and Microsoft Sentinel, is preferred.
Salary:
Salary will be commensurate with qualifications and experience.
Application:
Please submit your resume along with your current and expected salary. Personal data collected will be treated confidentially for recruitment purposes. Candidates not invited for an interview within six weeks may consider their applications unsuccessful.
Equal Opportunity Employer:
We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be handled confidentially by authorized personnel for recruitment-related purposes.
Address:
Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.
Full-time