American Tec Co., Ltd. Hiring! Full Time Technical Support Engineer in Pulau Pinang - Ricebowl

Responsibilities

• To provide 1st line service support to key account customers to achieve quick resolution of operation issues.
• To perform standby duty to make available 24 hours support via a hotline to satisfy customer’s needs.
• To conduct site survey at customers’ place to ensure adequate preparation prior to machine installation.
• To perform machine installation in a timely and smooth manner to meet the user’s requirements.
• To perform babysitting in pre-sales machine evaluation project to meet customer’s requirements.
• To raise nonconformance & issues tracker report as when necessary and to follow up the issues until it is closed.
• To ensure that all job sheets are clearly completed and endorsed by customer before submission.
• To be involved in and enforce quality practices at all times to line with Amtec Quality drive.
• To ensure the timely submission of all required reports and to keep the superior updated at all times.
• Develop and execute continuous improvements, initiatives and manage KPI.
• Establish and maintain excellent relations with suppliers, customers and business partners.
• Develop business plans and objectives; pro-actively engage in business development activities, lead and motivate an effective working team, improve and achieve performance targets and business growth.
• Other duties as and when required.

Qualifications

• Posses at least a Diploma or Degree in Engineering (Mechatronics, Electrical, Electronics, or equivalent.
• Strong problem-solving skills with good oral communication and self-driven motivation.
• Team player with strong interpersonal skills and multitasking abilities.
• Posses own transport and willing to travel.
• Good verbal and written communication skills in Mandarin & English.