KiN Hospitality Management Hiring! Full Time Director-Manager – Hotel Services - Facilities in Federal Territory, Earn up to MYR 15,000 - Ricebowl

Run the day-to-day operation of a KiN hotel or a cluster of nearby hotels — including pre-opening — keeping every property smooth, safe and guest-ready, with guest satisfaction at the centre of every decision.

About the role

You lead the hotel's Front Office Manager, Executive Housekeeper, Chief Engineer, Safety & Security Manager and guest experience heads.
Reports to: Corporate VP/Director – Hotel Services & Facilities
Location: Kuala Lumpur (in person) — assigned hotel or cluster of nearby hotels

Key responsibilities

• Co-ordinate Front Office, Housekeeping, Engineering, Safety & Security and guest experience teams day to day
• Own guest satisfaction and service recovery; make sure recurring issues are fixed and verified
• Work with the Chief Engineer and Safety & Security Manager on maintenance, statutory inspections and fire/life safety
• Review manpower, rosters, supplies and operating spend within budget and delegated authority
• Implement operating standards, checklists and incident protocols, and keep actions tracked to closure
• Oversee a cluster of hotels where assigned — one principal property and smaller nearby properties
• Take part in pre-openings, operational reviews and temporary assignments to other KiN properties
• Work closely with the F&B and Sales & Marketing teams and central Finance, HR, IT and Procurement

Qualifications

• Degree in Hospitality / Hotel Management, Business Administration or a related field
• Minimum 8 years' hotel operations experience, including at least 3 years as Rooms Division Manager, Hotel Manager, Resident Manager or equivalent
• Hands-on Front Office and Housekeeping operations, with working knowledge of engineering and security
• Pre-opening or multi-property / cluster experience
• Proficient in hotel PMS (e.g. Opera), operating reports and departmental budgets
• Strong written and spoken English and Bahasa Malaysia
• Able to work rostered hours, including weekends and public holidays

What to expect

• Rostered managerial hours, including weekends and public holidays as operations require
• On call for significant guest incidents, service disruptions or safety matters
• Long periods on your feet across guest areas, back-of-house and plant areas
• Possible travel between cluster hotels and temporary deployment to other KiN properties

Pay: From RM15,000.00 per month

Work Location: In person