AIA Digital+ Hiring! Full Time Manager, Cloud Operations (AKS) in Federal Territory - Ricebowl

Position Objective:

The Manager, Cloud Operations will provide day to day support to all AIA business units using AIA’s Azure public cloud platform including but not limited to incident-, change-, request- and problem management. This role focuses on leveraging azure services administration tasks and optimize cloud infrastructure, ensuring high availability, scalability, and security.

Roles and Responsibilities :

Responsibilities include, but are not limited to, the following:

• Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance.
• Manage cloud resource provisioning.
• Analyze existing operational standards, processes, and/or governance to identify and implement improvements.
• Develop infrastructure as code leveraging cloud native tooling to ensure automated and consistent platform deployments.
• Support cloud adoption of applications as they are being transformed and/or modernized.
• Participate in an on-call rotation to address and resolve technical escalations.
• Provide training and support to team members.
• Troubleshoot and resolve cloud-related issues and Collaborate with IT and business stakeholders.
• Provide technical support and guidance.

Minimum Job Requirements:

Experience:

• 5+ years relevant experience in Cloud Engineering / Support role
• Excellent understanding and proven experience in Public Cloud implementation, workload migration and operational support in a multi-site enterprise environment
• Proven experience plus relevant professional certifications (Azure, AWS etc)
• Understanding of Infrastructure-As-Code configuration management tooling (at least one of the following – Terraform, Ansible, Chef/Puppet)
• Practical experience of supporting Enterprise Public Cloud Services and automation
• Experience within a decentralized organization, preferably within the Group unit.
• Sound understanding of IT operating model design and best practices.
• Life insurance experience within a regional or multinational scope will be an advantage.
• Hands-on experience with Azure Kubernetes Service (AKS) will be an advantage.
• Liaise with service providers to ensure that operational processes (backup, patching, provisioning, monitoring) for service follow-up and incident management.

Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment.
• Windows / Linux / Azure Active Directory, Azure Storage, Azure PowerShell, Azure SQL Database, App services
• Relevant certifications (e.g. Azure Administrator Associate, Azure Solutions Architect Expert) are a plus.