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Summary

The Business Development Manager, Malaysia is responsible for driving market awareness, developing relationships with consultants, end users and channel partners, and identifying business opportunities for Q-SYS solutions in Malaysia. Working closely with regional sales leadership and distribution partners, the role supports market development activities, customer engagement and business growth initiatives across key market segments.

Essential Functions

Business Development and Market Growth

• Identify, assess and support business opportunities across priority market segments and strategic accounts, and communicate opportunities to the regional sales organization for further development.
• Develop and execute market development activities to increase awareness and consideration of Q-SYS solutions within Malaysia.

Consultant and End User Engagement

• Build trusted relationships with AV consultants, end users and key industry stakeholders.
• Understand customers' business needs and challenges, and translate them into relevant conceptual Q-SYS solutions.
• Keep customers informed of current and future product releases, capabilities and solution roadmaps.
• Address customer concerns promptly and coordinate follow-up to support satisfactory resolution.

Solution Support and Stakeholder Collaboration

• Provide product information and technical resources to support consideration and specification of Q-SYS solutions in projects.
• Facilitate communication between customers, consultants, channel partners and internal teams to support business development and project activities.
• Support project coordination by ensuring customer requirements and project information are clearly communicated to relevant stakeholders.
• Work closely with regional sales teams and distribution partners to share market insights, support customer engagement activities and coordinate opportunity development efforts.
• Help ensure channel activities and service levels support the needs of consultants, customers and channel partners.
• Share relevant customer and project information through the company's agreed sales processes and systems.

Market Development and Industry Engagement

• Develop the consultant and end-user community through targeted meetings, training sessions, events and industry engagement.
• Represent Q-SYS at relevant industry events, trade shows and networking activities to increase market visibility and engagement.

Reporting and Business Planning

• Maintain accurate opportunity, account and customer records in CRM and other business systems.
• Provide regular updates on market trends, competitive activity, customer feedback and business development progress.
• Contribute market intelligence, pipeline visibility and customer insights to support territory planning and forecasting activities.

Requirements

• Bachelor's degree or diploma in a relevant field such as business, marketing, electronics, sound engineering or a related discipline
• 3 to 5 years of elevant experience in business development, sales or solution selling, preferably within the professional AV, technology or related industry
• Proven ability to develop relationships with consultants, end users, channel partners and other stakeholders.
• Good understanding of the sales process, including opportunity identification, qualification, solution positioning and follow-through.
• Experience working across corporate, higher education, hospitality or other relevant customer segments is an advantage.
• Experience in the Malaysia market and an established local industry network are preferred.

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