SEB Asia Limited Hiring! Full Time Technical Key Account Manager, Coffee in Hong Kong - Ricebowl

SEB Professional Beverage, with its global brands Curtis, La San Marco, Schaerer, WMF and Zummo, is the world market leader in professional coffee machines and services. Through our commitment to innovation, premium product excellence, and industry-leading service expertise, we deliver exceptional coffee experiences to customers around the globe.

As we continue to expand across the Asia-Pacific region, we are looking for a dynamic and technically skilled Technical Key Account Manager, Coffee to join our regional team.

What’s in it for you:

This role offers a unique blend of technical expertise, key account management, project execution, and customer support. Acting as a trusted advisor to customers, distributors, and internal stakeholders, this role is a key interface between SEB Professional Beverage and its customers and partners across the Asia-Pacific region - you will ensure that our professional coffee solutions are adopted, supported, and continuously optimized in the local markets.

Technical Key Account Management

• Develop and execute account plans to achieve sales, profitability, and market share objectives.

• Build and maintain an accurate sales pipeline and provide regular forecasts.

• Manage relationships with key decision-makers in strategic customer accounts.

• Lead commercial negotiations, pricing discussions, and contract renewals for equipment and service.

• Identify business growth opportunities through analysis of customer performance, market trends, and competitive activities.

• Represent SEB Professional Beverage at customer meetings, trade shows, and industry events.

Project Support & Customer Success

• Provide technical support for key account projects development.

• Coordinate with internal teams to deliver tailored customer solutions and ensure successful project execution.

• Drive customer satisfaction by ensuring timely resolution of operational and commercial issues.

• Support IoT-related projects in collaboration with local and corporate teams.

• Deliver consultancy services to customers and business partners.

Technical Training & Service Excellence

• Conduct product-specific technical training for distributors, service partners, and customers across Asia-Pacific.

• Develop and adapt technical training materials for local market requirements.

• Support distributors and service partners in diagnosing and resolving complex technical issues, including on-site field support when required.

• Recommend corrective actions and troubleshooting solutions to improve product performance and customer experience.

• Manage local warranty claims processes and budgets.

Continuous Improvement & Technical Support

• Monitor product performance and communicate product issues to Technical Support, Product Management, and Quality Assurance teams.

• Collect technical data and product feedback to support corrective action initiatives with global support teams.

• Create and maintain technical documentation and knowledge-based resources.

What we are looking for:

• Bachelor’s Degree in Electrical/Mechanical Engineering, IT, Chemistry, or closely related technical disciplines.

• 1-5 years of experience in coffee equipment or a related field. Experience in coffee machine industry is an advantage.

• Good command of spoken and written English and Mandarin.

• Willing to travel within Asia-Pacific and occasionally to Europe.

• Demonstrate analytical and problem-solving skills

• Self-starter with the ability to work independently.

• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

We offer attractive remuneration package to the right candidate including 5-day work, double pay, discretionary bonus, family leave & birthday leave, medical, dental, life insurance scheme, etc. Interested parties please apply with full resume with expected salary and current salary to Human Resources Department.

Company Overview

Groupe SEB, the world leader in small household equipment, with operations in almost 150 countries, over 8 Billion euros sales and earned a strong position on all continents through the diversified product ranges and multi-brand strategy consisting of world famous brands (Tefal, Lagostina, WMF, Krups, Rowenta, Moulinex…..)and local brands. Multi-cultural and multi-creative, Groupe SEB has 34,000 employees in 60 countries, share the same values and commitment to sustainable development, the same sense of professionalism and passion for innovation.

SEB Asia, our Hong Kong Office comprises a regional team for Asia Pacific, strategic marketing for global categories, commercial team for Hong Kong and Southeast Asia markets and also our Group Asia Sourcing platform to develop new products offers for our global markets.

To fuel its sustainable growth and long-term strategy, we are inviting talented and energetic individual to join our professional team.