Golden Goose Hiring! Full Time Retail Operations Manager, ROA in - Ricebowl

About the role

The main goal of the position is to improve the performance of the retail channel by optimizing processes by managing daily retail operations activities, providing and improving guidelines and best practices to all stores.

You will deal closely with Project Management, CRM, Finance, Merchandising, Planning & Allocation, Logistics, Human Resources, IT and Marketing departments.

Cover market: SEA, Japan, AUS & NZ

Reports to: Head of Retail, ROA

Direct report: individual contributor

Key Responsibilities

• Implement global defined retail processes, including cross border harmonization and optimization
• Support Retail Manager to improve operations standards and to increase consistency across all the stores
• Organize and promote in-store trade marketing initiatives and events
• Manage facilities and Store maintenance (contracts etc.)
• Responsible for logistic operations regarding all new stores’ opening and renovation
• Manage purchasing of all suppliers including packaging for the stores
• Manage Stores vendors and contracts
• Work closely with IT on all system implementations, upgrades and etc.
• Standardize and implement Operating Procedure and Policy
• Review the Monthly store expenditures identifying areas of opportunity by store
• Manage inventory movement across stores and distribution center, ensuring the accurate and timely processing of mark-downs, transfers and POS transactions
• Being self-motivated as a team member and do considerable thinking to better support retail team by improving operation tools and SOP accordingly (Uniform Management, Commission & Incentives collecting and daily operations)
• Support the implementation of Retail Excellence and continuously explore new areas of improvement (Mystery Shopper/Customer Service/Consumer Experience)
• Support on co-creation (handcraft) on shoes/bags/RTW in specific stores
• Other ad hoc task assigned by line manager

Requirements

• At least 5 years well-traced working experience in retail operation field
• Detail oriented and well – organized
• Strong communication & interpersonal skills
• Proficiency in Microsoft Office (Particularly in Excel & PowerPoint)
• Good command in written & spoken English
• Patient and attention to details
• Self-driven, result-driven, multitasking and respect deadlines
• Good organization and logical planning skills
• Efficient execution and good adaptability to changes