- Bukit Timah Central Region (Singapore) Singapore
CONRAD SINGAPORE ORCHARD Hiring! Full Time Executive Floor Manager in Central Region (Singapore), Earn up to SGD 5,200 - Ricebowl
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Job Description
Responsibilities
As an
Executive Floor Manager
, you’re not just delivering personalized and luxury guest experiences – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the executive floor and lounge, ensuring that VIP guests receive exceptional service. Your leadership will ensure a flawless experience for executive-level guests, from check-in to check-out. As an
Executive Floor Manager
, you’re not just delivering personalized and luxury guest experiences – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you’ll do during a typical day:
Manage the overall performance and daily operations of the Executive Floor team and Executive Lounge.
Lead, train and develop team members through regular coaching, performance appraisals and feedback.
Manage team scheduling in accordance with approved staffing levels and operational requirements.
Deliver the highest quality of service in accordance with brand standards and guest expectations.
Personally oversee and participate in check-in and check-out arrangements for Executive Floor guests, ensuring personalized service and seamless execution.
Review guest arrival reports in advance and coordinate VIP arrangements, guest preferences, room allocations and amenities with relevant departments.
Handle guest enquiries and complaints promptly and efficiently.
Maintain and enhance guest recognition programmes, including arrangements for special occasions and Executive Floor guests.
Manage special room assignments and suite occupancies.
Ensure guest supplies, amenities and operating equipment within the Executive Lounge are maintained to the required standards.
Ensure the team maintains up-to-date knowledge of hotel services, VIP requests, special events and nearby attractions.
Foster effective collaboration with other departments to deliver memorable guest experiences.
Ensure the team maintains professional grooming, hospitality and guest service standards.
Ensure compliance with hotel security, fire regulations, health and safety requirements and operational procedures.
Drive departmental objectives, work schedules, budgets, policies and procedures.
Leverage technology and digital platforms such as Kipsu, SALT and Synergy to anticipate guest needs and support continuous improvement.
Undertake other duties as assigned by the Front Office Manager.
Promote environmentally responsible practices within daily operations.
The Management reserves the right to make changes to this job description at its discretion and in accordance with operational requirements.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality
. Acting with
Integrity
and always doing the right thing. Inspiring others through
Leadership
. A belief that
Teamwork
drives the best outcomes. A sense of
Ownership
and accountability. And a focus on the
Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
At least 5 years of relevant experience in customer service, Front Office, Guest Relations or a similar hospitality environment.
Experience in leading, supervising and developing a team.
Calm, efficient, resourceful and organised.
Strong leadership, interpersonal and communication skills.
Professional grooming and presentation standards.
A passion and commitment to delivering exceptional guest service.
Ability to listen and respond effectively to guest needs and feedback.
Accountable, resilient and able to work under pressure.
Flexibility to respond to different operational requirements.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
About Conrad Hotels & Resorts
Spanning five continents with a benchmark of nearly 50 properties, Conrad Hotels & Resorts creates a seamless connection between bold design, impactful experiences and curated contemporary art to inspire the conscientious traveler. Conrad is a place where guests are empowered to explore through intuitive service and experiences that authentically connect them with local culture. In addition to its award-winning hotel offerings, the brand also features an expanding residential portfolio combining sophisticated design, best-in-class amenities and purposeful service in sought-after destinations. Experience Conrad Hotels & Resorts by booking at ************* or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at *************, and follow the brand on Instagram and X.
Executive Floor Manager
, you’re not just delivering personalized and luxury guest experiences – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the executive floor and lounge, ensuring that VIP guests receive exceptional service. Your leadership will ensure a flawless experience for executive-level guests, from check-in to check-out. As an
Executive Floor Manager
, you’re not just delivering personalized and luxury guest experiences – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you’ll do during a typical day:
Manage the overall performance and daily operations of the Executive Floor team and Executive Lounge.
Lead, train and develop team members through regular coaching, performance appraisals and feedback.
Manage team scheduling in accordance with approved staffing levels and operational requirements.
Deliver the highest quality of service in accordance with brand standards and guest expectations.
Personally oversee and participate in check-in and check-out arrangements for Executive Floor guests, ensuring personalized service and seamless execution.
Review guest arrival reports in advance and coordinate VIP arrangements, guest preferences, room allocations and amenities with relevant departments.
Handle guest enquiries and complaints promptly and efficiently.
Maintain and enhance guest recognition programmes, including arrangements for special occasions and Executive Floor guests.
Manage special room assignments and suite occupancies.
Ensure guest supplies, amenities and operating equipment within the Executive Lounge are maintained to the required standards.
Ensure the team maintains up-to-date knowledge of hotel services, VIP requests, special events and nearby attractions.
Foster effective collaboration with other departments to deliver memorable guest experiences.
Ensure the team maintains professional grooming, hospitality and guest service standards.
Ensure compliance with hotel security, fire regulations, health and safety requirements and operational procedures.
Drive departmental objectives, work schedules, budgets, policies and procedures.
Leverage technology and digital platforms such as Kipsu, SALT and Synergy to anticipate guest needs and support continuous improvement.
Undertake other duties as assigned by the Front Office Manager.
Promote environmentally responsible practices within daily operations.
The Management reserves the right to make changes to this job description at its discretion and in accordance with operational requirements.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality
. Acting with
Integrity
and always doing the right thing. Inspiring others through
Leadership
. A belief that
Teamwork
drives the best outcomes. A sense of
Ownership
and accountability. And a focus on the
Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
At least 5 years of relevant experience in customer service, Front Office, Guest Relations or a similar hospitality environment.
Experience in leading, supervising and developing a team.
Calm, efficient, resourceful and organised.
Strong leadership, interpersonal and communication skills.
Professional grooming and presentation standards.
A passion and commitment to delivering exceptional guest service.
Ability to listen and respond effectively to guest needs and feedback.
Accountable, resilient and able to work under pressure.
Flexibility to respond to different operational requirements.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
- Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
About Conrad Hotels & Resorts
Spanning five continents with a benchmark of nearly 50 properties, Conrad Hotels & Resorts creates a seamless connection between bold design, impactful experiences and curated contemporary art to inspire the conscientious traveler. Conrad is a place where guests are empowered to explore through intuitive service and experiences that authentically connect them with local culture. In addition to its award-winning hotel offerings, the brand also features an expanding residential portfolio combining sophisticated design, best-in-class amenities and purposeful service in sought-after destinations. Experience Conrad Hotels & Resorts by booking at ************* or through the industry-leading Hilton Honors app. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Learn more about Conrad Hotels & Resorts at *************, and follow the brand on Instagram and X.
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