Winson Cleaning Service Co Ltd Hiring! Full Time Customer Relationship Officer in Tsuen Wan District, Hong Kong, Earn up to HKD 20,000 - Ricebowl

Responsibilities:

• Manage client service data and systematic complaint records, while assisting the operations department in handling complaints and managing regulatory investigations to ensure high customer satisfaction.
• Conduct regular site visits to communicate with clients, understand their needs, and submit detailed reports to periodically evaluate and improve service standards across different sites.
• Design operational forms and charts for the customer service department to optimize workflows.
• Plan and execute annual customer satisfaction surveys, and conduct deep-dive data analysis onsite inspections to submit comprehensive improvement proposals to top management.
• Perform any temporary tasks assigned by senior management.

Requirements:

• Possess relevant customer service working experience, preferably in environmental/cleaning services, property management, or related industries.
• Higher Diploma / Associate Degree or above in Business Administration, Customer Relationship Management, or a related discipline.
• Strong analytical, communication, and interpersonal skills, with proficiency in reporting and data presentation.
• Proactive, detail-oriented, and able to work independently under pressure

Pay: $18,000.00 - $20,000.00 per month

Benefits:

• Additional leave
• Medical Insurance

Experience:

• Property management: 2 years (Required)

Work authorization:

• 香港 (Required)

Work Location: In person