Guitarlicious Hiring! Full Time E-commerce Operations Executive (Order Fulfilment - After-Sales) in Selangor, Earn up to MYR 4,000 - Ricebowl

About Us

Guitarlicious operates across multiple online sales channels, including Shopee, Lazada, TikTok Shop and our own website. We are looking for an organised and detail-oriented E-commerce Operations Executive to manage daily online order processing and fulfilment.

Job Responsibilities

• Monitor and process online orders from Shopee, Lazada, TikTok Shop, Shopify and other sales channels.
• Verify order details, quantities, product codes and shipping information.
• Coordinate with the warehouse team to ensure orders are picked, packed and dispatched correctly.
• Monitor order fulfilment status and ensure orders are processed within the required platform deadlines.
• Coordinate with courier companies and follow up on delayed, failed or problematic deliveries.
• Monitor order cancellations, returns, refunds, exchanges and other post-purchase cases.
• Handle order-related issues and coordinate with the relevant teams to resolve them.
• Assist with marketplace return and refund disputes by preparing the necessary order records, photographs and supporting documents.
• Keep track of pending orders, backorders and fulfilment exceptions.
• Maintain accurate order records and update internal tracking sheets or systems.
• Identify recurring order processing issues and suggest improvements to daily operations.
• Work closely with customer service, warehouse, accounts and management teams.
• Perform other e-commerce operational duties as assigned.

Requirements

• Minimum SPM, Diploma or equivalent qualification.
• Previous experience in e-commerce operations, order processing or fulfilment is an advantage.
• Familiarity with Shopee, Lazada, TikTok Shop or Shopify is an added advantage.
• Good computer skills and basic knowledge of Excel or Google Sheets.
• Careful and detail-oriented when handling order information.
• Good coordination, follow-up and problem-solving skills.
• Able to work systematically and manage multiple orders at the same time.
• Responsible, proactive and able to work independently.
• Experience with inventory or order management systems is an advantage.

What We Offer

• Hands-on experience in multi-platform e-commerce operations.
• Exposure to online retail fulfilment and marketplace processes.
• A practical working environment with opportunities to improve processes.
• Staff purchase benefits.
• On-the-job guidance and training where required.

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Free parking
• Opportunities for promotion
• Professional development

Experience:

• E-commerce: 1 year (Required)

Language:

• Mandarin (Required)

Work Location: In person