Company Overview
Psych Connect is a specialist psychology clinic offering child development and wellness services. We provide holistic therapeutic intervention and assessment for children, adolescents, adults, and families from diverse backgrounds.
Job Summary
You will manage customer inquiries, support therapy team scheduling, perform administrative duties, handle payments, and attend to calls and walk-in customers in a fast-paced clinic environment.
Responsibilities
Respond promptly to customer inquiries about clinic services to ensure clear communication and support
Schedule client appointments efficiently to support therapy team operations
Perform general administrative tasks including following up on emails and phone calls to maintain smooth clinic workflow
Process payments accurately using NETS and credit card machines to ensure proper transaction handling
Manage all incoming and outgoing calls to facilitate effective communication
Attend to walk-in customers’ inquiries to provide timely assistance and information
Preferred competencies and qualifications
Diploma in any discipline
Experience in frontline customer service to enhance client interaction quality
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Proficiency in MS Office applications (Word and Excel) to support administrative duties
Good written and spoken English skills for clear communication
Strong customer service and office administration skills, including comfort with technology and computers
Other Information
Work schedule: 5 days per week, including one Saturday
Salary commensurate with experience
Psych Connect is a specialist psychology clinic with child development and wellness services. We provide holistic and comprehensive therapeutic intervention and assessment for children, adolescents, adults and families.