MTAI Sdn. Bhd. Hiring! Full Time Quality Assurance Quality Control Manager in Federal Territory - Ricebowl

Key Responsibilities

1. Quality Strategy & Governance

• Develop and implement the Group's Quality Management Framework, testing standards and quality assurance policies.
• Establish quality gates, testing methodologies, acceptance criteria and defect management processes.
• Conduct quality audits and ensure corrective and preventive actions are implemented.
• Monitor quality performance and present regular reports to senior management.

2. Product Quality Assurance & Testing

• Oversee quality assurance throughout the software development lifecycle, from requirements and design to deployment and release.
• Lead functional, regression, integration, API, performance and security testing.
• Establish AI model validation standards, including accuracy, bias, robustness and hallucination testing.
• Work closely with engineering and product development teams to integrate quality practices into CI/CD pipelines.
• Lead release readiness reviews and recommend Go/No-Go decisions based on established quality criteria.

3. System Implementation & Go-Live Assurance

• Oversee System Integration Testing (SIT), User Acceptance Testing (UAT), Provisional Acceptance Testing (PAT) and Final Acceptance Testing (FAT).
• Ensure client deployments meet contractual requirements, technical specifications and acceptance milestones.
• Lead Go/No-Go assessments and ensure critical defects, security vulnerabilities and operational readiness issues are addressed before deployment.
• Monitor post-implementation performance, defect trends and system stability during hypercare.
• Coordinate with clients, independent verification providers and relevant stakeholders to ensure successful project acceptance.

4. Team & Stakeholder Management

• Build, lead and develop the QA/QC team, including test engineers and test automation specialists.
• Manage external testing vendors, strategic partners and testing resources.
• Establish reusable testing frameworks, automation tools and quality benchmarks.
• Collaborate with the CTO, engineering, project delivery teams and senior management to promote a quality-first culture.

Job Requirements

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology or a related field. A Master's Degree is an added advantage.
• Minimum 8–10 years of experience in software quality assurance and testing, with at least 3 years in a managerial or test leadership position.
• Proven experience leading SIT, UAT, PAT and FAT for enterprise-level or Malaysian Government/GLC ICT projects.
• Experience in testing AI/ML, data analytics, speech-to-text, NLP or other AI-driven solutions is highly preferred.
• Strong understanding of Agile/Scrum methodologies, DevOps and CI/CD environments.
• Experience managing outsourced testing teams, vendors and external technology partners.
• Professional certifications such as ISTQB Advanced Test Manager, ISO 9001 Lead Auditor, ISO/IEC 42001 or ISO/IEC 27001 are advantageous.

Technical Skills & Competencies

• Strong knowledge of software testing methodologies, test automation and defect management.
• Familiarity with Selenium, Playwright, Cypress, Postman, JMeter, k6, Jira/Xray or TestRail.
• Understanding of AI model evaluation, accuracy metrics, bias testing, dataset governance and model monitoring.
• Working knowledge of VAPT, OWASP Top 10, PDPA 2010 and information security practices.
• Strong leadership, analytical thinking and stakeholder management skills.