TDCX Hiring! Full Time Site Reliability Engineer - Bilingual Mandarin - English Speaker in - Ricebowl

Company Description TDCX is a Singapore-headquartered provider of transformative digital customer experience solutions for leading global and disruptive brands. The company supports clients across fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming, and e-commerce by combining technology, human expertise, and a strong global presence. With more than 19,000 employees across 34 campuses, including locations in Malaysia and other key markets in Asia, TDCX is a trusted partner for high-growth companies seeking to scale in the region. TDCX is committed to responsible business practices, focusing on positive impact for its people, communities, and the environment through its Corporate Social Responsibility initiatives. The company promotes open and respectful dialogue in its online communities while maintaining clear and accessible communication channels.

SRE — Job Description Nationality: Must be a Malaysian citizen/local Malaysian with Language capability of Mandarin and English bilingual proficiency is mandatory, with strong communication skills in both languages

Job Description

Site Reliability Engineering (SRE) at TikTok combines software and systems engineering with machine learning to build and run large-scale, massively distributed, and fault-tolerant systems. You will have the opportunity to sharpen your expertise in coding, performance analysis, and large-scale system design while making a tangible impact on TikTok's infrastructure services and ML systems.

Responsibilities

• Design, build, and maintain highly available, scalable, and fault-tolerant systems. Collaborate with software engineering teams to ensure applications are designed with reliability and performance in mind.
• Develop and maintain automation procedures to maximize system efficiency, minimize human intervention, and optimize routine tasks.
• Monitor and analyze system performance to identify and address bottlenecks before they impact users. Ensure infrastructure can handle rapid growth in web traffic and ML data processing.
• Participate in 24/7 on-call rotations, including scheduled shifts and holidays. Conduct root-cause analysis and lead blameless post-mortems to prevent recurrence.
• Implement monitoring tools (SLIs/SLOs/SLAs), automated alerting, and metrics to track system health and performance.
• Implement and maintain security best practices and ensure systems meet regulatory requirements.

Job RequirementsMinimum Qualifications

• Education: Bachelor's or Master's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Experience: 3+ years of experience as a Site Reliability Engineer, Systems Engineer, or Software Engineer.
• Coding: Proficient in at least one high-level programming language such as Python, Go, C++, or Java, and shell scripting. Strong understanding of data structures and algorithms.
• Systems: Strong understanding of Linux operating systems, open-source technologies, and network architecture.
• Databases: Competent knowledge of relational database systems and database modeling.

Preferred Qualifications

• Experience with containers and container orchestration platforms such as Docker and Kubernetes.
• Proficiency in or exposure to machine learning frameworks such as TensorFlow, PyTorch, MXNet, or PaddlePaddle.
• Hands-on experience with monitoring tools and methodologies such as Prometheus and Grafana.
• Soft Skills: Strategic thinking, exceptional communication, and the ability to collaborate effectively with cross-functional teams in a fast-paced environment.