INSTAPAY TECHNOLOGIES SDN. BHD Hiring! Full Time Customer Onboarding Officer in Federal Territory, Earn up to MYR 2,800 - Ricebowl

About your role :

We are looking for a Customer Onboarding Officer who will liaison between our company and its current and potential customers.

Responsibilities:

• Help set up new customer accounts; check that the data provided by the customer is accurate and complete and then create the account in the system .
• To handle registration, KYC process and enquiries efficiently, courteously and professionally.
• Conduct checks whether customer’s credentials match with AML, OFAC Sanctions and PEP.
• Ensure that all customer record filing is complete and up to date.
• Visit customer worksite to onboard new customers as and when required.
• To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
• To be part of team setting up help desks at customer workplace for resolution of customer queries.
• To ensure customer’s requests, enquiries and complaints are attended and responded in a timely manner, and to provide first call resolution.

Job Type: Contract

Pay: RM2,200.00 - RM2,800.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• driving/motorcycle license (Required)

Work Location: In person