DBiz.ai Hiring! Full Time Project Manager in - Ricebowl

Experience: 5-7 years

About the Role

We are looking for an ICT Project Manager to oversee delivery of projects and enhancements for contact centre systems and related enterprise integrations. You will manage multiple vendors and external ICT service providers, drive end-to-end project governance, and work closely with application and infrastructure teams to deliver outcomes within agreed cost, timeline, and quality parameters. This role is hands-on and includes requirements, testing, training, implementation, and operational issue management.

Key Responsibilities

• Oversee and manage multiple vendors and external ICT service providers to deliver projects and enhancements aligned with business outcomes
• Lead project management across scope, budget, schedule, documentation, and regular status/management reporting
• Drive project activities including requirements gathering, UAT, training, and implementation
• Review and validate key deliverables (e.g., functional specifications, system test plans/results, user guides, operations manuals)
• Perform technical analysis on system architecture, integrations, APIs, and data flows to assess feasibility, impacts, and dependencies
• Collaborate with solution architects, infrastructure teams, and developers to ensure technical designs meet business, functional, and security requirements
• Assess and analyse change and service requests, recommending solution options and prioritisation based on business impact, risk, and technical complexity
• Ensure SLAs for projects and incidents are met; track issues and follow-ups to closure
• Identify project risks and issues, recommend mitigation actions, and maintain RAID logs
• Ensure delivery complies with IT governance, quality management standards, and security policies
• Manage and resolve day-to-day IT operational issues across application, infrastructure, and security to support business continuity
• Coordinate remediation of security vulnerabilities identified in the system

Screening Requirements / Skills (Must-Have)

• Tertiary education in a relevant discipline
• Hands-on experience delivering at least 2 full project development life cycles
• Strong vendor management experience (performance management, driving deliverables, contractual compliance)
• Proven ability to manage scope/budget/schedule, stakeholder communications, and delivery governance
• Strong analytical and problem-solving skills; able to understand technical dependencies and delivery impacts
• Excellent written and verbal communication skills, including the ability to influence stakeholders and drive alignment

Nice-to-Have / Advantage

• Certifications such as PMP, ITIL, or equivalent
• Experience delivering or supporting contact centre solutions (e.g., telephony, live chat, chat/voice bots, CRM/contact centre platforms)
• Experience with Amazon Connect or other cloud-based contact centre platforms
• Experience in API management and systems integration across enterprise platforms
• Working knowledge of AWS (cloud architecture, deployment, operations)
• Experience working in the Singapore Government environment, including IT governance, procurement processes, budgeting, risk/compliance management, and security policies/standards
• Up-to-date awareness of technology trends and delivery best practices