Hytech Hiring! Full Time Market Research Specialist in Federal Territory - Ricebowl

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

As a Market Research Analyst, you will be responsible for analyzes customer feedback, behavior, and service operations data, alongside competitor and industry trends, to understand customer needs and pain points. Findings are translated into clear, actionable insights and recommendations that support product, service, and operational decisions, with ongoing evaluation of their impact.

Customer Experience Research

• Analyze customer feedback, behavior, and service data to understand customer needs, expectations, and pain points.
• Examine critical points in the customer journey and the root causes of recurring service issues, identifying the factors affecting customer satisfaction, trust, and service quality.
• Assess service operations data and customer feedback to identify performance trends, emerging issues, and improvement opportunities, providing research support for operational decisions.
• Translate research findings into practical recommendations for product, service, and operational improvements, and continuously evaluate their impact.

Competitor & Industry Analysis

• Monitor competitors' business developments and product updates, and conduct SWOT analyses to assess their strengths, weaknesses, opportunities, and threats.
• Benchmark competitors' customer support models, service standards, and experience practices to identify gaps and best practices, and translate findings into recommendations that shape service strategy and improvement priorities.
• Track industry trends in customer service and operations, and propose research recommendations aligned with customer needs and business objectives.

Data Management & Reporting

• Prepare and deliver regular market research and analysis reports, ensuring accuracy, relevance, and alignment with business requirements.
• Utilize data analysis and visualization tools to collect, manage, analyze, and present market data effectively.
• Ensure the integrity, consistency, and accuracy of research data and analytical findings.
• Translate complex market data into clear, concise, and actionable insights for internal stakeholders.
• Explore and utilize AI-powered research tools and automation solutions to improve research efficiency and coverage.

Qualifications & Skills

• Bachelor’s degree or above in Finance, Economics, Mathematics, Statistics, or a related field.
• 3+ years of experience in financial market research, market intelligence, business analysis, or a related field. Experience within the financial markets, trading, or investment industry is highly preferred.
• Strong analytical and quantitative skills, with proficiency in Excel, SQL, Power BI, or other data analytics and visualization tools.
• Comfortable conducting research using online databases, search tools, and AI-powered research platforms.
• Excellent written and verbal communication skills, with the ability to present complex market information in a clear and concise manner.
• Strong written and spoken English, with the ability to read, interpret, and analyze professional financial research and industry literature.
• Highly self-motivated, detail-oriented, and able to work effectively in a fast-paced and dynamic environment.
• Strong time-management and organizational skills, with the ability to manage multiple priorities and deliver high-quality work within tight deadlines.