Robotimize Hiring! Full Time Assistant Manager, Clinical Application - Product Support in Selangor - Ricebowl

Role Summary

Reporting to the Group General Manager, the Assistant Manager, Clinical Application & Product Support leads the clinical and operational lifecycle of the company's rehabilitation device portfolio, from pre-sales support through trials and post-sales services (installation, user training and technical services). Through strong interdepartmental collaboration with the sales and marketing team, the role bridges sales, clinical evidence and after-sales service, manages and delegates work to a team of product specialists, and contributes to strategic project proposals.

Key Responsibilities

1. Product Lifecycle Operations

• Manage the end-to-end operational cycle of each device, from pre-sales engagement to post-sales training and support, delegating demos, trials and training to product specialists and managing their delivery.

• Provide pre-sales support to the sales team, including product demonstrations and customer engagement to communicate product features and clinical value.

• Plan and conduct clinical application demonstrations for prospective clients.

• Coordinate device trials (typically two weeks to one month), managing timelines, supporting users during the trial, and collecting and analyzing structured feedback at completion.

• Deliver user training to customers upon purchase to ensure safe and effective clinical use.

2. Clinical Content & Evidence

• Review current clinical literature, including research papers, journals and articles, relevant to the product portfolio.

• Extract and interpret key findings into clear, simple messaging for product presentation decks and sales materials.

• Keep clinical content up to date so customer-facing materials reflect the latest relevant evidence.

3. Managing & Creating Product Slide Decks

• Manage and create product slide decks and product or sales pages for customers and global distributors.

• Prepare pitch materials used by the sales team at client appointments, delegating deck updates to the team where appropriate and reviewing them for accuracy and consistency.

4. KOL Engagement & Research Collaboration

• Identify and engage Key Opinion Leaders (KOLs) and institutions for potential collaborations.

• Explore and support research opportunities and clinical evaluations that strengthen product evidence.

5. Team Leadership

• Lead and develop a team of product specialists, delegating responsibilities across demonstrations, trials, user training, technical support and logistics based on each member's strengths and workload.

• Set clear expectations and timelines for delegated tasks, monitor progress, and provide guidance, coaching and quality checks.

• Remain accountable for the outcomes of delegated work and step in on escalations or complex cases.

• Oversee technical support for devices across the portfolio.

• Manage team structure and workflows to keep products, services and support running effectively.

6. Logistics Oversight

• Oversee logistics timelines to ensure products are delivered and installed on schedule.

7. SOP Development

• Develop, delegate and maintain Standard Operating Procedures (SOPs), managing team contributions and approvals, covering clinical application, training, technical support and service processes.

8. Project Management & Stakeholder Coordination

• Work with the Group General Manager on project proposals and strategic initiatives.

• Lead special and facility-related projects from initiation through to completion.

• Manage stakeholders across principals, manufacturers and clients, with regular check-ins and follow-ups.

• Track each project stage against agreed timelines to ensure products are delivered and installed on time.

9. Clinical Marketing Insight & Events

• Collaborate with the marketing team, who lead event planning, by providing clinical marketing insight: the clinical perspective and relevant information to help decide which industry conferences, exhibitions and workshops to attend.

• Support event proposals, budgets and updates to management alongside the marketing lead and the Group General Manager.

• Represent the company at events, assigning team members to booth and demonstration duties and managing their preparation, while sharing product and clinical knowledge with visitors.

10. Education & Clinical Outreach

• Host workshops and educational sessions for universities on the role of rehabilitation technology in neurorehabilitation settings, including product tours hosted at the company showroom.

• Share clinical insights with university students and first-time customers who are new to rehabilitation technology solutions, delegating session delivery to product specialists where suitable and overseeing quality.

Reporting Line

• Reports to: Group General Manager

Requirements

• Degree in Physiotherapy or a related allied health / biomedical field.

• Experience in the rehabilitation or medical device industry, ideally in clinical application, product support or product specialist roles.

• Ability to interpret clinical research and communicate it simply to clinicians and sales teams.

• People management experience.

• Strong presentation, training, stakeholder management and interdepartmental collaboration skills.

• Organized, with experience managing timelines across trials, logistics and training.

Work Location: In person