VADS BPO Hiring! Full Time Customer Service - Mandarin Speaker in Pulau Pinang, Earn up to MYR 2,500 - Ricebowl

Key Responsibilities

- Handle inbound and outbound calls with professionalism and empathy

- Resolve customer inquiries and issues efficiently using CRM systems

- Maintain accurate records and escalate complex concerns to supervisors

- Provide training and support for new agents to ensure consistent service quality

- Conduct regular performance evaluations and provide feedback to the team

- Adapt to changing business needs by staying updated with industry best practices

Required Skills & Qualifications

- Excellent communication skills, both verbal and written especially in Mandarin Speaker.

- Strong problem-solving abilities

- Proficiency in CRM software

- Customer service experience preferred but not mandatory

- Ability to prioritize tasks efficiently under pressure

- Able to adapt to diverse cultures and customer needs

Pay: RM2,000.33 - RM2,500.00 per month

Work Location: In person