TASTY RICE Hiring! Full Time Customer Service Manager in , Earn up to SGD 5,600 - Ricebowl

Job Summary

You will respond promptly and professionally to client inquiries, gather and assess customer needs, educate salon customers, and resolve feedback to ensure high customer satisfaction and retention.

Responsibilities

Respond promptly and professionally to client inquiries to resolve concerns effectively

Gather detailed customer information to accurately assess and fulfill client needs

Educate salon customers on products and services based on their specific needs during visits

Provide professional and supportive customer service to encourage repeat visits and prevent negative experiences

Maintain a positive, empathetic, and professional attitude toward customers at all times

Communicate promptly and clearly to address customer queries using the best approach

Acknowledge and resolve customer feedback and concerns to improve satisfaction

Demonstrate thorough product knowledge to answer customer questions accurately

Coordinate and communicate effectively with team members and management

Monitor and ensure customer satisfaction to increase customer retention

Collect and analyze customer satisfaction feedback for continuous service improvement

Provide constructive feedback on operational efficiency and customer service processes

Preferred competencies and qualifications

Prior experience in the beauty industry

Ability to remain calm and handle difficult customers effectively

Computer literacy

High standards of customer communication skills

Exceptional interpersonal skills

Consistently well-groomed to meet salon and company appearance standards

Professionalism in customer service