PERSOL APAC Japan Desk Hiring! Full Time Customer Success Manager in - Ricebowl

Responsibilities:

• Oversee the entire customer lifecycle for global accounts, from onboarding to renewal and growth management.
• Lead comprehensive onboarding initiatives, establishing clear success criteria and timelines to ensure effective setup.
• Cultivate and maintain robust relationships with stakeholders across various regions and time zones.
• Act as a trusted advisor, guiding Japanese speaking clients toward best practices and helping them achieve measurable business outcomes.
• Monitor customer health and usage patterns, proactively identifying potential risks and opportunities for enhancement.
• Conduct regular business reviews to align objectives, share insights, and drive ongoing improvement.
• Identify opportunities for account expansion and collaborate effectively with sales teams and other account managers.
• Manage renewal planning and execution to uphold strong customer retention rates.
• Gather customer feedback and offer structured insights to internal teams to enhance product and service offerings.
• Assist in developing case studies and share best practices to bolster overall customer success initiatives.

Requirements:

• Bachelor’s Degree or equivalent experience.
• Minimum of 3 years of experience in customer success, account management, or related fields.
• Proven track record in managing customer relationships and driving product adoption.
• Proficiency in Japanese to communicate with Japanese speaking clients and Japan HQ.

Thank you for your application but we regret only shortlisted applicants will be notified.

EA License No: 01C4394 (PERSOL SINGAPORE Pte Ltd)

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