Job Description: Store Trainer
Role Overview
We are looking for a
Store Trainer
to join our retail team. In this role, you will onboard new employees, conduct floor training, and coach staff to maintain high customer service standards in a fast-paced retail environment.
Key Responsibilities
Staff Onboarding & Training:
Conduct orientation and training on product knowledge, sales techniques, customer service standards, and store POS systems.
On-the-Floor Coaching:
Shadow retail staff during daily operations to provide real-time guidance, actionable feedback, and customer engagement coaching.
Multilingual Communication:
Support internal team training and customer service interactions across multiple local and regional languages.
Training Management:
Maintain training records, monitor staff performance metrics, and report progress to Store Operations.
Requirements
Experience:
Prior experience in retail, customer service, or a team training/supervisory role.
Language Proficiency:
Proficient in multiple languages to communicate effectively with a diverse customer base.
Flexibility:
Able to work retail shifts, including weekends and public holidays, as scheduled.
Interpersonal Skills:
Strong communication, presentation, and coaching skills with a passion for staff development.
BOSS HIRE GLOBAL PTE. LTD. is a dynamic and results-driven recruitment company known for our speed, reliability, and ability to deliver quality talent efficiently. We focus on matching the right people to the right roles with precision and care.
EA License No: 25C2767