Eastern Oriental Singapore Pte Ltd Hiring! Full Time Customer Service Officer (export) in , Earn up to SGD 3,300 - Ricebowl

Key Responsibilities1. Export Shipment Coordination

• Manage and coordinate export shipment bookings received from customers and overseas agents.
• Coordinate bookings with shipping lines, airlines, co-loaders, transport providers, and other logistics partners.
• Plan, monitor, and follow up on shipment schedules, vessel/flight departures, ETD/ETA, cargo movements, and key shipment milestones to ensure timely execution.
• Follow up closely on booking confirmations, equipment availability, space allocation, and shipment arrangements.
• Proactively identify and resolve operational issues to minimize delays and service disruptions.

2. Shipping Documentation

• Prepare, verify, and process export shipping documents, including:
• Bill of Lading (BL)
• Shipping Instructions (SI)
• Commercial Invoice
• Packing List
• Certificate of Origin (COO)
• Dangerous Goods (DG) Declaration, where applicable
• Ensure all shipping documents are accurate, complete, and compliant with carrier, customs, and destination-country requirements.
• Coordinate with customers, overseas agents, carriers, and internal departments to resolve documentation discrepancies promptly.
• Ensure documentation is completed and submitted within the required cut-off timelines.

3. Customer Service

• Provide professional, accurate, and timely responses to enquiries from customers and overseas agents.
• Keep customers and agents updated on shipment status, schedules, cargo movements, and any operational changes.
• Handle shipment exceptions, service issues, complaints, and claims in a timely and professional manner.
• Build and maintain strong working relationships with customers, overseas agents, carriers, vendors, and service providers.
• Ensure a high level of customer satisfaction through proactive communication and effective problem-solving.

4. Operations Coordination

• Liaise closely with warehouses, trucking companies, shipping lines, airlines, customs brokers, co-loaders, and other logistics partners to ensure smooth shipment execution.
• Arrange cargo collection, delivery, stuffing, transportation, and other operational requirements.
• Monitor shipment progress from booking through completion and promptly address any operational exceptions.
• Coordinate special handling requirements for Dangerous Goods (DG), oversized, urgent, or time-sensitive cargo.
• Ensure operational arrangements are completed in accordance with customers' instructions and shipment requirements.

5. Billing & Cost Control

• Prepare and maintain complete job files, billing instructions, and shipment cost summaries.
• Verify vendor invoices, freight charges, transport costs, and other shipment-related expenses.
• Ensure all operational costs are accurately captured, allocated to the correct job, and recorded in a timely manner.
• Verify customer billing details and ensure invoices are issued accurately and promptly.
• Follow up and assist in resolving billing or cost discrepancies with customers, vendors, and internal departments.

6. Compliance

• Ensure all export operations comply with customs regulations, carrier requirements, company SOPs, and applicable international shipping standards.
• Handle Dangerous Goods (DG) and special cargo shipments in accordance with relevant regulations and operational requirements.
• Ensure shipment information and supporting documentation are accurate and properly maintained.
• Maintain complete records to support internal controls, audits, and regulatory compliance requirements.
• Adhere to company policies, operational procedures, and documentation cut-off requirements.

7. Reporting & Administration

• Update shipment information accurately and promptly in the company's operating system.
• Maintain complete, organized, and up-to-date shipment files and supporting documentation.
• Prepare operational, shipment, billing, and performance reports as required by management.
• Follow up on outstanding operational matters and ensure proper closure of completed jobs.
• Support management and the operations team in implementing process improvements to enhance operational efficiency, accuracy, and service quality.
• Perform other operational and administrative duties as assigned by management.

Pay: $2,600.00 - $3,300.00 per month

Work Location: In person