Owndays Malaysia Hiring! Full Time Customer Service Executive in WP Kuala Lumpur, Earn up to MYR 3,500 - Ricebowl

Requirements:

• Candidates must be legally authorized to work in Malaysia.

• Proficiency in English, Malay and Mandarin is required

• Excellent written and verbal communication skills

• Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver

Working Hours:

• Monday - Friday, 9.30am - 6.30pm

Customer Service:

• Respond to customer enquiries via phone, email, social media platforms, online platforms, and other company communication channels, providing accurate information on products, services, promotions, appointments, and after-sales support.

• Handle customer feedback and complaints professionally, ensuring timely resolution in accordance with company guidelines.

• Schedule customer appointments and coordinate bookings as required.

• Escalate complex cases to the relevant departments and follow up to ensure issues are resolved effectively.

• Maintain the OWNDAYS brand image by delivering professional, courteous, and consistent customer service, ensuring high level of customer satisfaction

• Monitor customer interactions and identify opportunities to enhance the overall customer experience.

• Achieve customer service key performance indicators (KPIs) and maintain established service standards.

• Prepare and submit daily customer service reports and ensure records are accurate and up to date.

Ecommerce:

• Process and manage daily e-commerce orders accurately and efficiently.

• Respond promptly to customer enquiries received via email and other online communication channels related to e-commerce orders.

• Coordinate parcel packing, courier collection, and shipment arrangements to ensure timely order fulfilment.

• Liaise with the laboratory and retail stores regarding stock availability, lens preparation, and order fulfilment.

• Verify and reconcile daily online sales transactions and records.

• Follow up with customers via email or messaging platforms to obtain updated prescriptions or any additional information required to complete their orders.

• Annual Leave
• Annual Free Glasses
• AWS (13th month salary)
• Loyalty Allowance