Tranglo Hiring! Full Time Process Improvement Specialist in WP Kuala Lumpur, Earn up to MYR 6,000 - Ricebowl

Qualifications and Requirements

• Strong hands-on experience managing Change Requests (CRs), new releases, and production hotfixes.

• Proven ability to manage production deployments without service disruption.

• Experience handling emergency changes and expedited release approvals.

• Familiarity with ITIL-based frameworks (Incident, Problem, Change Management).

• Experience managing Severity 1/Critical incidents and performing structured impact assessments (technical, operational, financial).

• Strong understanding of production versus staging environments.

• Knowledge of rollback planning and mitigation strategies.

• Strong documentation discipline (change logs, release notes, audit trail).

• High accountability and ownership mindset.

• Preferably 2–5 years of relevant experience.

• Malaysian

Added Advantage:

• Experience in cross-border remittance or money transfer platforms.

• Familiarity with API integrations and batch processing.

• Experience with JIRA, ServiceNow, Zendesk, or similar ticketing tools.

• Ability to read API documentation and understand payload structure.

• SQL knowledge for basic transaction validation queries.

• Experience working closely with DevOps teams.

Title: Change Management Specialist

Department: Product Operations (ProdOps)

Preferably 2–5 years of relevant experience.

Role and Responsibilities

1. Change Request (CR) Assessment & Risk Analysis

• Review, validate, and assess Change Requests (CRs) before development approval.

• Conduct detailed impact analysis (technical, financial, operational, compliance).

• Collaborate with Product, Technology, Risk, Compliance, and Operations for feasibility and risk assessment.

2. Quality Assurance & Go-Live Readiness

• Define comprehensive go-live readiness criteria and deployment checklists.

• Ensure all necessary testing, including SIT, UAT, regression testing, and financial validation, is completed.

• Mitigate operational risks and financial exposure prior to production deployment.

• Secure stakeholder sign-off for all changes.

3. Release Execution & Post-Deployment Management

• Govern release scheduling and oversee production deployment.

• Ensure comprehensive rollback plans and emergency release documentation are in place.

• Monitor post-deployment performance and stability, including managing the hypercare period.

4. Production Incident & Problem Management

• Classify and prioritize all production issues (Critical/High/Medium/Low).

• Lead the approval process for hotfixes and expedited change governance.

• Oversee Root Cause Analysis (RCA) and drive long-term preventive action planning and recurring defect remediation.

5. Audit & Documentation

• Maintain a complete audit trail and change documentation for compliance purposes.

• Company Laptop Provided
• Young and Vibrant colleagues
• Work Life Balance
• Annual Leave
• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave