The Wave Clinic. Luxury Residential Programs For Teenagers And Young Adults Hiring! Full Time Outpatient Receptionist in Selangor - Ricebowl

WE’RE HIRING | RECEPTIONIST

The Wave Clinic — Outpatient Services

Level 4, Four Seasons, Kuala Lumpur

The Wave Clinic is seeking a warm, professional and organised Receptionist to support our outpatient clinic at Four Seasons, Kuala Lumpur.

As the first point of contact for clients and families, you will help create a welcoming, calm and discreet environment, while ensuring enquiries, appointments and daily reception activities are managed efficiently.

THE ROLE

• Welcome clients, families and visitors with warmth, professionalism and sensitivity.

• Answer telephone calls, manage enquiries and ensure messages reach the appropriate team member promptly.

• Coordinate appointment bookings, confirmations, reminders, cancellations and rescheduling.

• Maintain accurate appointment diaries and liaise closely with clinicians.

• Support client registration, administrative records and routine correspondence.

• Keep the reception and waiting areas organised and welcoming.

• Protect client confidentiality and handle sensitive information with discretion.

• Recognise enquiries requiring clinical input and refer them promptly to the appropriate clinician.

WHAT WE’RE LOOKING FOR

• Fluent spoken and written English, with conversational proficiency in at least one additional local language required. Please state the languages you speak in your application.

• A clear, courteous telephone manner and strong interpersonal skills.

• Excellent organisation, attention to detail and reliable follow-through.

• Confidence using email, Microsoft Office and electronic booking systems.

• A calm, empathetic approach when supporting people who may feel anxious or distressed.

• Professional presentation, punctuality and a collaborative approach.

• Previous reception, healthcare administration, hospitality or client services experience is preferred.

This role suits someone who takes pride in making people feel welcome and supported and who understands that thoughtful, reliable administration is an essential part of excellent client care.