TPE Resource Solutions Sdn. Bhd. Hiring! Full Time Mandarin Customer Service Executive in Selangor, Earn up to MYR 2,500 + bonus - Ricebowl

Provide exceptional customer service and support to Mandarin-speaking clients via phone, email, and chat.

Address customer inquiries, resolve issues, and ensure a high level of customer satisfaction.

Maintain accurate customer records and document all interactions in the CRM system.

Collaborate with internal teams to escalate and resolve complex customer problems.

Adhere to company policies and procedures while delivering a consistent and professional customer experience.

Participate in training sessions to continuously improve product knowledge and customer service skills.

Assist with ad-hoc customer service projects as assigned.

Handle inbound customer inquiries via phone, email, and chat in Mandarin, providing timely and accurate information regarding products and services.

Assist customers with troubleshooting issues, guiding them through step-by-step solutions to resolve their problems effectively.

Process customer requests, such as order placement, account updates, and returns, ensuring all data is accurately recorded in the system.

Escalate complex customer issues to senior team members or relevant departments when necessary, ensuring a satisfactory resolution.

Maintain a high level of customer satisfaction by delivering exceptional service and building positive relationships.

Document all customer interactions and resolutions in the CRM system, contributing to a comprehensive customer database.

Collaborate with team members to share best practices and contribute to a positive and productive work environment.

Adhere to company policies and procedures, including data privacy and security protocols, to protect customer information.