KYOMO Hiring! Full Time Operations Support Officer in WP Kuala Lumpur, Earn up to MYR 3,100 - Ricebowl

• Diploma or Bachelor's Degree in Human Resources, Business Administration, Management or a related field.

• Minimum 2-4 years of working experience in HR, administration or operations support.

• Experience in the F&B or hospitality industry will be an added advantage.

• Basic knowledge of Malaysian employment laws, EPF, SOCSO, EIS and HR procedures.

• Able to handle staff attendance, leave records, employee documentation and general HR administration.

• Able to support daily outlet operations, reporting, documentation and administrative tasks.

• Proficient in Microsoft Excel, Word and Google Workspace.

• Good communication and coordination skills, with the ability to liaise with outlet managers and employees.

• Well-organised, detail-oriented, responsible and able to multitask.

• Able to work independently in a fast-paced, multi-outlet F&B environment.

Job Summary

Responsible for managing daily human resources and administrative operations, including recruitment, staff attendance, employee records, and HR documentation. Responsible for handling daily administrative tasks, maintaining company records and documentation, coordinating with suppliers and service providers, and supporting management and restaurant outlets.

A. Administration

·       Monitor daily operational checklists submitted by restaurant outlets and update to back-end reporting system

·       Verify that required checklists are complete, accurate and submitted on time.

·       Follow up with outlet PICs on incomplete, missing or overdue checklists.

·       Escalate irregularities or non-compliance to management.

·       Support restaurant petty cash and cashier-related administration.

·       Monitor petty cash balances, usage and replenishment needs.

·       Collect and check petty cash claims, receipts and supporting documents.

·       Prepare petty cash claim summaries for management review.

·       Prepare and submit petty cash reimbursement requests.

·       Enter e-Invoice information when required.

·       Coordinate cashier cash records and discrepancies with outlet PICs and Accounts.

·       Prepare monthly restaurant tasting schedules for each outlet.

·       Arrange sessions for office staff, directors, chefs and designated participants.

·       Coordinate dish preparation with outlet PICs and chefs.

·       Prepare and distribute tasting evaluation forms.

·       Compile feedback on quality, taste, presentation, portion size and consistency.

·       Prepare monthly tasting summary reports for management.

·       Follow up with chefs and PICs on improvements and action items.

B. Human Resources

·       Manage daily HR operations and employee records.

·       Handle recruitment, interviews, onboarding and resignations.

·       Monitor staff attendance, leave, overtime and disciplinary matters.

·       Prepare employment contracts, confirmation letters and HR documentation.

·       Handle employee grievances and support staff welfare.

·       Coordinate with outlet managers on staffing and HR matters.

·       Perform other HR and administrative duties assigned by management.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Compassionate Leave
• Casual Wear
• Company Activities
• Employee Discount on company products/services