Core Team Solutions Pvt. Ltd. Hiring! Full Time Client Services Executive - Client Services Manager - Client Services Director in - Ricebowl

Role Description The Client Services Executive / Client Services Manager / Client Services Director is responsible for managing end-to-end client relationships and ensuring high levels of customer satisfaction in a remote work environment. In this role, you will serve as the primary point of contact for clients, overseeing onboarding, coordinating service delivery, and addressing issues or escalations in a timely and professional manner. You will collaborate closely with technical teams to understand client requirements, translate business needs into service solutions, and monitor performance against agreed service levels. Daily activities include organizing client meetings, preparing status reports, tracking account health, identifying opportunities to enhance services, and supporting the continuous improvement of client service processes. This position requires proactive communication, structured follow-up, and a commitment to building long-term, trust-based relationships with clients.

Qualifications

• Candidates should possess strong Client Services and Client Relations skills to manage accounts, understand client needs, and maintain positive, ongoing relationships.
• Candidates should possess Business Relationship Management and Customer Satisfaction skills to drive retention, manage expectations, and ensure value delivery across engagements.
• Candidates should possess solid Analytical Skills to interpret client feedback, monitor performance metrics, and identify trends or opportunities for improvement.
• Experience working with or supporting IT infrastructure, technology services, or B2B service environments is highly beneficial.
• Excellent communication, presentation, and conflict-resolution skills, with the ability to collaborate effectively across remote and cross-functional teams.
• Proven ability to organize workloads, prioritize tasks, and manage multiple client accounts with attention to detail.
• Bachelor’s degree in Business, Information Technology, Communications, or a related field, or equivalent practical experience.