- Kuala Lumpur Federal Territory Malaysia
JLL Hiring! Full Time Receptionist cum Mailroom in Federal Territory - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As the welcoming face of our workplace, you'll be the first point of contact for clients, visitors, and colleagues — creating positive first impressions that reflect JLL's commitment to excellence. This dual-focused role combines front-of-house hospitality with efficient mailroom operations, ensuring seamless communication flow and a well-organized facility environment. You'll manage reception duties with warmth and professionalism while coordinating the distribution of mail, packages, and courier services across the organization. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll play an essential part in keeping our workplace connected, efficient, and inviting. Your organizational skills and attention to detail will support daily operations, while your interpersonal abilities will help foster the collaborative culture that sets JLL apart.
What your day-to-day will look like:
Greet all visitors, clients, and employees with a professional and friendly demeanor, managing the visitor registration process and ensuring appropriate access protocols are followed
Answer, screen, and direct incoming calls to the appropriate departments or individuals, taking accurate messages when necessary
Coordinate and manage meeting room bookings, ensuring spaces are prepared and equipped for scheduled appointments and conferences
Sort, distribute, and track incoming and outgoing mail, packages, and courier deliveries across multiple departments and floors
Maintain an organized mailroom system, including logging shipments, coordinating express deliveries, and managing the franking machine
Handle administrative tasks such as data entry, filing, photocopying, and maintaining office supplies inventory for reception and mailroom areas
Liaise with building management, security personnel, and external vendors to resolve facility-related queries or issues
Support workplace operations by monitoring reception and mailroom areas to ensure they remain clean, organized, and professionally presented
Assist with ad-hoc administrative projects and tasks as needed to support the broader facilities and office services team
Required qualifications:
High school diploma or equivalent educational qualification
Minimum 1-2 years of experience in a receptionist, front desk, or mailroom role, preferably in a corporate or commercial real estate environment
Strong interpersonal and communication skills with the ability to interact professionally with diverse stakeholders at all levels
Excellent organizational abilities and meticulous attention to detail when managing multiple tasks simultaneously
Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and general computer literacy
Physical ability to lift and move packages and mail items weighing up to 20 kg on a regular basis
Flexibility to adapt to changing priorities and handle unexpected situations with composure and problem-solving skills
Preferred qualifications:
Experience using visitor management systems and mailroom tracking software
Knowledge of courier services, postal regulations, and shipping procedures
Previous experience in facilities management or office services within a multi-tenant commercial building
Demonstrated ability to maintain confidentiality and handle sensitive information with discretion
Second language skills relevant to the local business environment
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As the welcoming face of our workplace, you'll be the first point of contact for clients, visitors, and colleagues — creating positive first impressions that reflect JLL's commitment to excellence. This dual-focused role combines front-of-house hospitality with efficient mailroom operations, ensuring seamless communication flow and a well-organized facility environment. You'll manage reception duties with warmth and professionalism while coordinating the distribution of mail, packages, and courier services across the organization. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll play an essential part in keeping our workplace connected, efficient, and inviting. Your organizational skills and attention to detail will support daily operations, while your interpersonal abilities will help foster the collaborative culture that sets JLL apart.
What your day-to-day will look like:
Greet all visitors, clients, and employees with a professional and friendly demeanor, managing the visitor registration process and ensuring appropriate access protocols are followed
Answer, screen, and direct incoming calls to the appropriate departments or individuals, taking accurate messages when necessary
Coordinate and manage meeting room bookings, ensuring spaces are prepared and equipped for scheduled appointments and conferences
Sort, distribute, and track incoming and outgoing mail, packages, and courier deliveries across multiple departments and floors
Maintain an organized mailroom system, including logging shipments, coordinating express deliveries, and managing the franking machine
Handle administrative tasks such as data entry, filing, photocopying, and maintaining office supplies inventory for reception and mailroom areas
Liaise with building management, security personnel, and external vendors to resolve facility-related queries or issues
Support workplace operations by monitoring reception and mailroom areas to ensure they remain clean, organized, and professionally presented
Assist with ad-hoc administrative projects and tasks as needed to support the broader facilities and office services team
Required qualifications:
High school diploma or equivalent educational qualification
Minimum 1-2 years of experience in a receptionist, front desk, or mailroom role, preferably in a corporate or commercial real estate environment
Strong interpersonal and communication skills with the ability to interact professionally with diverse stakeholders at all levels
Excellent organizational abilities and meticulous attention to detail when managing multiple tasks simultaneously
Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and general computer literacy
Physical ability to lift and move packages and mail items weighing up to 20 kg on a regular basis
Flexibility to adapt to changing priorities and handle unexpected situations with composure and problem-solving skills
Preferred qualifications:
Experience using visitor management systems and mailroom tracking software
Knowledge of courier services, postal regulations, and shipping procedures
Previous experience in facilities management or office services within a multi-tenant commercial building
Demonstrated ability to maintain confidentiality and handle sensitive information with discretion
Second language skills relevant to the local business environment
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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