CSGROUP PTE. LTD. Hiring! Full Time Customer Service Executive in Islandwide (Singapore), Earn up to SGD 2,500 - Ricebowl

Description:

- Conduct outbound calls only

- Assist respondents in completing surveys and provide guidance when required.

- Update call outcomes, survey records, and case notes accurately in Excel and designated systems.

- Ensure timely and accurate submission of completed survey data.

- Adhere to SOPs, project guidelines, and data confidentiality requirements.

- Track and follow up on assigned cases to achieve survey completion targets.

- Prepare daily operational reports and maintain accurate documentation.

- Support administrative duties and rectify data collection errors when required.

Requirements

- Experience in customer service, call centre operations, survey research, or account handling is preferred.

- Detail-oriented, organised, and accurate in data entry.