APEG SYSTEM SDN BHD Hiring! Full Time WARRANTY OFFICER ELECTRIC VEHICLES (EV) - e.MAS G-MART GROUP in Selangor, Earn up to MYR 4,000 - Ricebowl

Duties and Responsibilities:

• Process and submit warranty claims to the manufacturer in accordance with established guidelines and procedures.
• Review warranty claims, repair orders, invoices and supporting documents to ensure accuracy and completeness.
• Verify vehicle warranty eligibility, coverage periods and claim requirements before submission.
• Coordinate with the Technical Team and Service Advisors to obtain diagnostic reports, repair details, photographs and other supporting documents.
• Monitor the status of submitted warranty claims and follow up on pending, rejected or disputed claims.
• Liaise with the manufacturer or authorised distributor regarding warranty approvals, claim discrepancies and technical clarification.
• Ensure warranty claims are submitted within the specified deadlines and comply with manufacturer requirements.
• Maintain accurate records of warranty claims, approvals, rejections, reimbursements and related documentation.
• Monitor warranty claim payments and coordinate with the Finance Department to ensure proper recording and reconciliation.
• Analyse rejected claims and identify recurring issues to minimise claim rejection and improve submission accuracy.
• Assist in preparing warranty reports and summaries for management review.
• Ensure proper filing and safekeeping of warranty documents for audit and reference purposes.
• Keep updated on warranty policies, claim procedures and technical service bulletins issued by the manufacturer.
• Support internal and external warranty audits by providing the required documents and records.
• Perform other duties as assigned by management from time to time.

Qualifications and Requirements

• Minimum Diploma in Automotive Technology, Business Administration, Accounting or a related field.
• Experience in automotive warranty administration or service administration is an advantage.
• Knowledge of automotive warranty procedures and claim documentation.
• Good attention to detail and strong organisational skills.
• Proficient in Microsoft Office and data entry.
• Good communication and coordination skills.
• Ability to meet deadlines and manage multiple claims efficiently.
• Able to work independently and as part of a team.

Pay: RM2,300.00 - RM4,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person