Nityo Infotech Hiring! Full Time Service Desk Engineer in - Ricebowl

We are looking for Service Desk Engineers to support a managed network maintenance service for enterprise LAN switching equipment (Alcatel-Lucent Enterprise OmniSwitch series).

The L1 team is the first point of contact for the customer and is responsible for logging, triaging and routing all technical support requests within agreed response times.

Working hours

8x5, [Monday to Friday, 9:00am to 6:00pm]

Singapore Citizen/PR

. Requirements

Essential

• years of experience in an IT service desk, helpdesk or NOC role.
• Good understanding of networking fundamentals: TCP/IP, VLANs, switching, PoE, link and port troubleshooting.
• Experience with ticketing tools (e.g. ServiceNow, Jira Service Desk or similar).
• Clear spoken and written English, with a professional telephone manner.
• Able to work within SLA time limits and keep accurate records.

If this sounds interesting, I’d love to chat more about it. Let me know if you’d like to discuss further!

varij.sharma************* | +*************| WhatsApp: +*************