SG Enable Hiring! Full Time Technology, Digitalisation and Data in - Ricebowl

Overall Job Responsibility

• Assist the Assistant Director, Technology, Digitalisation and Data (TDD) in managing IT service delivery and helpdesk operations across both application and infrastructure support areas.
• Manage IT invoice processing, IT procurement administration and policies and SOPs review.
• Manage laptop tech refresh to replace old laptops and assist staff with data backup and migration.
• Manage staff onboarding and offboarding.

Duties and Responsibilities

• Review and update the IT policies and SOPs to ensure they remain current, practical and aligned with organisational requirements.
• Manage and perform periodic user access reviews for business systems, ensuring user accounts and privileges are appropriately assigned, reviewed and revoked in accordance with security and compliance requirements.
• Monitor helpdesk queues, service calls, recurring issues and provide resolution to application and infrastructure issues.
• Manage priorities and work schedules to ensure that helpdesk operations, invoice processing, procurement activities, policy and SOP reviews are completed on time.
• Support TDD on system upgrades, patching and migration projects.
• Oversee helpdesk tickets and fault calls to ensure timely response, proper categorisation, appropriate escalation and closure within agreed service expectations manner.
• Assist users with hardware and software problems.
• Maintain IT documentation and support administrative duties, including software license tracking, IT procurement, invoice processing and billing follow-up.

Qualifications, Knowledge and Experience

• A Diploma / Degree in Computer Science, Information Management, or related discipline with 2 to 5 years of relevant experience in helpdesk operations, IT administration and IT procurement
• Experience with IT service management tools, ticketing systems, procurement processes, invoice tracking or reporting tools is advantageous
• Experience in maintaining service records, preparing operational reports, tracking procurement or invoice status
• Familiar with common IT infrastructure, end-user computing, application support and service desk environments
• Experience in supporting or coordinating support for both infrastructure and application systems, including incident follow-up, escalation, vendor coordination and user communication
• Strong problem-solving skills, with the ability to analyse operational issues, identify process gaps, follow up on procurement or invoice matters and recommend practical improvements
• Strong analytical and technical skills
• Able to work with minimal supervision
• Flexible and able to deal effectively with support matters, procurement timelines and unanticipated operational issues
• Have a keen-to-learn work attitude

Additional Information