TRUST RECRUIT PTE. LTD. Hiring! Full Time Commercial Specialist (Customer Service-Land Freight) in Central Region (Singapore), Earn up to SGD 3,800 - Ricebowl

Key Responsibilities:

Retention & Account Health

· Monitor account health signals (usage patterns, complaint frequency, payment behavior) and flag at-risk accounts early.

· Conduct regular check-ins with assigned accounts to surface issues before they become churn risks.

· Manage renewal conversations for accounts within their portfolio.

Commercial Growth

· Recognize and act on organic cross-sell/upsell signals from service interactions (e.g., additional value-added services and showcase of Company Customer Portal)

· Support pricing/quote requests for expansion volume, review system generated pricings for anything outside standard terms.

· Selling across shippers & hauliers to build up both demand and supply pipeline as well as product level engagement

· Contribute to the team’s aggregate revenue and commercial targets

Service & Ticket Resolution

· Own end-to-end resolution of service tickets for assigned accounts (tracking issues, POD, invoicing, exceptions) within SLA of customers

· Escalate and coordinate with outsourced truckers or internal fleet ops on issues requiring operational intervention.

· Maintain accurate CRM/ticket records for handover continuity and reporting.

KPIs

· SLA adherence / ticket resolution time

· Account retention / churn (within portfolio)

· CSAT / NPS

· Cross-sell/upsell contribution

Qualifications

· Candidates should possess strong Communication skills, including clear spoken and written communication and the ability to collaborate effectively with internal and external stakeholders.

· Candidates should possess Customer Service and Account Management skills to maintain relationships, handle inquiries, resolve issues, and support customer retention and satisfaction.

· Candidates should possess Sales and Purchasing skills to support commercial negotiations, prepare quotations, manage orders, and coordinate with vendors and partners.

· Strong organizational and time-management skills, with attention to detail and the ability to prioritize multiple commercial tasks in a fast-paced environment.

· Proficiency in using digital tools and platforms (e.g., CRM systems, spreadsheets, logistics or ERP software) and comfort working with data and reports.

· Require minimum 3 years relevant experience in customer service, account coordination, or junior account management, ideally in logistics/freight/supply chain or B2B. Comfortable in customer-facing, problem-solving conversations; commercial exposure is a plus, not a prerequisite. Candidate with more experience (10 years) will be considered as senior role.

· Diploma or degree in Business, Logistics, Supply Chain, or a related field is preferred, but equivalent practical experience will be considered.

· Ability to work independently and as part of a diverse team, with a proactive mindset and willingness to learn and adapt in a growing digital logistics environment.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ************* or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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