Key Responsibilities
- Manage and evaluate physical security operations at the Data Center and recommend improvements.
- Ensure high-quality customer service and timely corrective actions.
- Develop and deliver Quarterly Business Reviews for the Data Center site.
- Oversee recruitment, selection, orientation, training, development, and retention of staff.
- Supervise staff, assign work, provide coaching, and implement disciplinary actions in accordance with company policy.
- Implement KPIs, tracking tools, scorecards, and reporting methods with the Regional Security Manager.
- Conduct regular account reviews with clients and Delta Force management, address operational issues, support security planning and assessments, and update post orders.
- Assist with legal, financial, HR, and administrative matters, and contribute to company initiatives.
- Maintain documentation, comply with standardised procedures, support unannounced audits, and ensure timely review and reporting of incidents.
- Perform other related duties as required to achieve business objectives.
Requirements
- Degree with 4 or more years of relevant experience in the security industry and/or business management, or an equivalent combination of education and experience.
- Legally authorised to work in Malaysia.
- Ability to speak, read and write English.
- Meet applicable security licensing, certification and account-specific requirements.
- Knowledge of security operations, 24x7 monitoring, staff supervision and HR administration.
- Proficiency in Microsoft Outlook, Word and Excel.
- Strong leadership, planning, organisational, customer service and problem-solving skills.
- Ability to manage multiple tasks, handle confidential information and remain composed under pressure.
- Comfortable using communication technologies, including ROIP, instant messaging and text messaging.
- Willing to undergo pre-employment drug screening and background investigation.
Working Conditions
- Available to manage site incidents and escalations at any time.
- May be required to attend late-night calls at least once per week.
- Available for domestic and international travel approximately 10% of the time.
- May be required to use a vehicle and perform occasional lifting.
Location: Gelang Patah, Johor Bahru
Annual Salary: RM180,000
Bonus: Annual bonus
If you are interested in this position, please send your resume to *************
Pay: RM180,000.00 per year
Work Location: In person