- Kuala Lumpur Federal Territory Malaysia
Working Location
Job Description
Responsibilities
Essential Functions:
Lead creation of continued education materials, including demo certifications for core and advanced products & processes. Develop monthly sales call material. Delivering experience and context of slide data.
Provide advanced technical support to sales and support teams, mentoring Jr level SEN Eng and support escalations
Review & test product / software features and supporting sales motion with accompaniment of more senior SEN Eng members. Partner with product and sales teams to align content. Execute product launch sales training.
Owning BGDS slides in SEN team and supporting Jr SEN Eng for business unit for alignment
Execute VOC, VOS, and VOAE. Support development and data collection
Develop / Review ref manuals, guides, knowledge articles to ensure easy user experience and detailed communication. Develop market, compliance and non-technical guidance documentation
Knowledge, Skills, and Abilities:
Proficient understanding of Cognex products, applications, and relevant industry knowledge for TSE level products to advanced products
Advanced knowledge of LMS, CRM (Salesforce), and data reporting tools (PowerBI)
Advanced presentation skills with the ability to simplify and deliver complex technical information
Strong cross-functional collaboration skills
Able to analyze and respond to VoC and VoS insights
Travel up to 30% to support internal meetings, training and customer visits
Minimum education and work experience:
Bachelor’s degree and 4-6 years in technical sales enablement or training
Proficiency in using LMS, Salesforce, and PowerBI, and experience in customer-facing roles
Travel up to 30% to support internal meetings, training and customer visits
Must possess English language proficiency as a minimum for the role
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