Second Talent Hiring! Full Time Information Technology Project Manager in - Ricebowl

The Role

We're looking for a Project Manager to own delivery across our product and engineering work. You'll sit at the intersection of engineering, product, and our commercial/client-facing teams — turning client commitments and internal roadmap items into work that actually ships, on time, without things falling through the cracks.

This isn't a role where you just update a Jira board. You'll need to understand enough of what we build — claims workflows, plan administration, benefits pricing, provider networks — to know when a timeline is realistic and when a requirement doesn't make sense.

What You'll Do

• Run delivery across multiple concurrent workstreams — platform features, TPA integrations with partners, enterprise client onboarding, and internal migrations — keeping a five-person engineering team and cross-functional stakeholders aligned on scope and timeline
• Translate client and commercial commitments (new plan launches, partner integrations, contract-driven deadlines) into clear internal requirements and PRDs, working directly with product and engineering
• Coordinate rollouts across three markets (HK, Macau, Singapore) where regulatory, insurance, and client requirements differ
• Own project communications during incidents or urgent issues: coordinating a fix, keeping stakeholders informed, and making sure the retro actually changes something next time
• Manage vendor and partner-facing project threads — security questionnaires, compliance documentation, integration timelines — where ambiguity needs to be handled carefully
• Keep documentation and process actually usable: SOPs, RACI ownership, and handoffs that a new team member could follow without three follow-up questions

What We're Looking For

• 3+ years of project or program management experience, ideally in health tech, insurtech, fintech, or another regulated B2B space
• Comfortable managing delivery with engineering teams — you don't need to write code, but you need to understand what a migration, an API integration, or a database change actually involves
• Experience working directly with enterprise clients or partners — someone who can hold a firm timeline in a conversation with a client's stakeholders without over-promising
• Strong written communication — you'll be drafting PRDs, client-facing updates, and internal comms regularly
• Comfortable with ambiguity and shifting priorities — healthtech B2B moves in fits and starts, and you'll need to reprioritize without losing the thread
• Cantonese or Mandarin fluency is a strong plus, given our client base

Nice to Have

• Prior experience with TPA, claims administration, or employee benefits platforms
• Familiarity with AWS-based architectures and modern web stacks (Laravel, Next.js)
• Experience coordinating multi-market rollouts in APAC
• Exposure to using AI tooling (e.g., Claude Code, Cursor) as part of an engineering