Kaisar Maritime (M) Hiring! Full Time Account Executive (Retail) in Selangor - Ricebowl

An Account Executive (Retail) is responsible for managing retail customer accounts, coordinating sales activities, monitoring store performance, and ensuring smooth business operations between the company and retail outlets.

Key Responsibilities

1. Account Management

Manage and maintain relationships with retail customers, outlets, and business partners.

Serve as the main point of contact for assigned retail accounts.

Handle customer enquiries, complaints, and requests.

Ensure customer satisfaction and long-term business relationships.

2. Sales & Business Development

Achieve monthly and yearly sales targets.

Identify new business opportunities and potential retail customers.

Develop sales strategies to increase revenue and market share.

Promote new products, promotions, and campaigns to retail accounts.

3. Retail Operations Coordination

Coordinate product deliveries and stock replenishment.

Monitor product availability and stock levels at retail outlets.

Ensure products are properly displayed and follow merchandising guidelines.

Coordinate with warehouse, logistics, and operations teams.

4. Sales Performance Monitoring

Monitor sales performance for each assigned retail account.

Prepare weekly and monthly sales reports.

Analyse sales trends and identify opportunities for improvement.

Follow up on outstanding orders and sales performance.

5. Payment & Documentation

Follow up on customer payments and outstanding invoices.

Monitor credit terms and payment collection.

Prepare quotations, purchase orders, invoices, and sales documentation.

Ensure accurate account records and documentation.

6. Promotions & Marketing Activities

Coordinate promotional campaigns with retail partners.

Monitor promotional effectiveness and sales results.

Coordinate product launches, in-store activities, and special campaigns.

Ensure retail outlets comply with promotional arrangements.

7. Internal Coordination

Work closely with Sales, Marketing, Finance, Warehouse, and Logistics departments.

Communicate customer requirements to relevant departments.

Resolve operational issues affecting retail customers.

Provide regular updates to management.

Key Performance Indicators (KPIs)

KPI

Measurement

Sales Achievement

Monthly sales target

Account Growth

Revenue growth from existing accounts

New Accounts

Number of new retail accounts acquired

Payment Collection

Collection within agreed credit terms

Customer Satisfaction

Customer feedback and retention

Stock Availability

Product availability at retail outlets

Reporting

Timely submission of sales reports

Work Location: In person