EV Supreme Sdn. Bhd. (BYD Batu Pahat) Hiring! Full Time Warranty Officer in Johor, Earn up to MYR 2,100 - Ricebowl

Job Description

The Automotive Warranty Officer is responsible for managing warranty claims, ensuring compliance with manufacturer warranty policies, and coordinating with internal departments to achieve timely claim submission and reimbursement.

Key Responsibilities:

• Process and submit warranty claims accurately within the manufacturer's deadline.
• Verify repair orders, technician findings, and supporting documents before claim submission.
• Ensure all warranty repairs comply with manufacturer policies and procedures.
• Monitor warranty claim status and follow up on rejected or pending claims.
• Communicate with manufacturer warranty representatives regarding claim issues and approvals.
• Maintain accurate warranty records and documentation.
• Coordinate with Service Advisors, Technicians, and Parts Department to obtain required information.
• Conduct warranty audits and ensure dealership compliance.
• Prepare warranty reports, claim summaries, and KPI reports for management.
• Identify warranty trends and recommend process improvements.
• Assist in training service staff on warranty procedures and documentation requirements.

Education

• Diploma or Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field.
• Relevant automotive certifications are an advantage.

Experience

• 1–3 years of experience in automotive warranty administration, after-sales, or service operations.
• Experience with dealership management systems (DMS) and manufacturer warranty portals is preferred.
• Experience with EV brands (e.g., BYD, Tesla, or other EV manufacturers) is an added advantage.

Technical Skills

• Good understanding of automotive warranty policies and claim procedures.
• Knowledge of vehicle repair processes and automotive components.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Familiarity with DMS, warranty systems, and ERP software.

Soft Skills

• Strong attention to detail and accuracy.
• Good analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Strong organizational and documentation skills.
• Ability to work independently and as part of a team.
• High integrity and commitment to compliance.

Pay: RM1,800.00 - RM2,100.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person