Transcosmos Malaysia (TCMY) Hiring! Full Time Call Centre Agent (Backend-Disbursement - Dispatch) in Federal Territory, Earn up to MYR 2,500 - Ricebowl

Call Centre Agent (Backend-Disbursement & Dispatch)

A. Position Overview

As a Call Centre Agent (Backend - Disbursement & Dispatch), you will be responsible for managing both disbursement processing and dispatch of customer agreements in a highly efficient, accurate, and timely manner. You will ensure that all disbursements are processed in compliance with company policies and that all customer agreements are dispatched promptly according to client requirements. This role requires strong attention to detail, excellent organizational skills, and the ability to multitask effectively under pressure to meet key performance targets.

B. Key Responsibilities

• Disbursement Processing Process and validate disbursements in accordance with client policies, legal requirements, and financial protocols.
• Ensure the accurate and timely processing of disbursement agreements, including compliance with financial standards. Maintain and update records of disbursement activities, ensuring all necessary documentation is captured and filed appropriately.
• Cross-check agreements and customer data records to ensure data accuracy, escalating any discrepancies immediately for prompt resolution.
• Dispatch Management Oversee the dispatch of customer agreement copies according to client requirements and internal procedures. Ensure that all dispatched documents are correctly packaged, labelled, and sent via the appropriate channels.
• Maintain and update dispatch logs, ensuring that all actions are accurately recorded for tracking and audit purposes, and provide visibility to the team.
• Continuous Improvement Proactively suggest and implement improvements to disbursement and dispatch processes to increase efficiency, reduce errors, and enhance customer satisfaction.
• Participate in team meetings, training sessions, and process improvement initiatives to stay updated on changes, best practices, and industry standards.
• Collaborate with team members and superiors to identify opportunities for workflow optimization and efficiency gains to drive operational excellence.
• Ad-Hoc Responsibilities Perform other duties and responsibilities as assigned by management, contributing to the overall success of the backend operations team. Assist with special projects, process changes, and other operational tasks as needed.

C. Qualifications

Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.

Experience: At least 6 months of experience in a backend, administrative, or customer service role, preferably in a call centre, financial services, or logistics environment. Experience with disbursement processing, dispatch management, or customer support is added advantage. However, candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.

Skills:

o Strong attention to detail and the ability to spot discrepancies in financial or logistical records.

o Excellent organizational skills and the ability to multitask effectively in a high-volume environment.

o Good communication skills, both written and verbal, to effectively interact with customers, vendors, and internal teams. o Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other relevant software tools.

o Experience with financial systems or dispatch management software is an advantage.

o Ability to work independently, take initiative, and manage multiple tasks efficiently.

D. Working Location

Based at Level 20, Menara Shell, No. 211, Jalan Tun Sambanthan, 50470 Kuala Lumpur

Pay: RM2,400.00 - RM2,500.00 per month

Work Location: In person