VERDA Hiring! Full Time Customer Support Specialist, Taiwan in 台北市, 台灣 - Ricebowl

At Verda, we're building a full-stack AI cloud, covering everything from data centers and hardware to our own cloud platform that the world's leading AI teams use to do serious AI work.

We strive to make a positive mark on the world through the infrastructure we build and give leading teams a service they can truly depend on. Headquartered in Helsinki, we operate globally with offices in London and San Francisco.

Join Verda while it’s still being built - not once it’s finished.

Why Verda

• Cash and equity compensation along with local benefits.

• 40+ nationalities, with 6 different ones on the management team.

• A real chance to make an impact and work alongside world class engineers, researchers, and partners across the global AI ecosystem.

About the role

As a Customer Support Specialist, you're part of our global support team, covering Asia-Pacific hours. You resolve technical issues on our GPU cloud and hand over to teammates in other time zones, so customers get help around the clock.

You'll be part of our pioneer team in Asia-Pacific, shaping how Verda supports customers in the region. You work independently on your shifts, know when to escalate, and help onboard new team members as we scale.

Your responsibilities

• Handle customer tickets end to end: instance access, connectivity, GPU and API issues, account and billing questions.
• Troubleshoot independently and escalate to on-call engineering when needed.
• Run clear handovers with teammates in other time zones at the start and end of each shift.
• Monitor service status and communicate incidents to customers.
• Keep internal guides up to date and flag recurring issues to product and engineering.
• Help onboard and mentor new team members as the Asia-Pacific team grows.

Your key competencies

The ideal candidate is a technical problem-solver who works well independently, communicates clearly in writing, and stays calm under pressure.

• 2+ years of experience in a technical role at a cloud provider.
• Bachelor's degree in CS, IT, or a related field (or equivalent experience).
• Networking fundamentals for connectivity troubleshooting (SSH access, firewall and port rules, TCP/IP routing and reachability) and comfort with database queries.
• REST API debugging.
• Works independently and knows when to escalate.
• Excellent written and verbal communication in Mandarin and English with technical and non-technical audiences, plus leadership and stakeholder management.

Nice to have

• GPU, virtualization or Kubernetes knowledge.
• Python or Bash scripting.
• Other Asian languages (e.g. Japanese, Korean).
• Experience with AI tools to automate support work.
• Relevant certifications: Linux Foundation Certified System Administrator (LFCS), NVIDIA-Certified Associate: AI Infrastructure and Operations (NCA-AIIO), ITIL Foundation, Certified Kubernetes Administrator (CKA).

What's next

We're building fast and this role needs the right person behind it. There's no artificial deadline, but when we find who we're looking for, we move. If this sounds like your next move, apply now.

Please submit your application through our Careers page. We don't accept applications sent by email.

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