TRIANGLE WORLDWIDE SDN BHD Hiring! Full Time Air Freight Customer Service Executive in Selangor - Ricebowl

 What You Bring:

1–3 years of experience in freight forwarding or air freight customer service
Strong communication skills in English (Mandarin/Bahasa Malaysia is a plus)
Knowledge of air freight procedures, incoterms, and customs clearance documentation
A proactive, customer-first attitude and great attention to detail
Ability to multitask, prioritize, and work well under pressure

Why Join Us:

Opportunities for career growth and learning
Be part of a growing, innovative logistics team
Collaborative and supportive company culture
Competitive salary and benefits

Are you passionate about logistics and thrive in a fast-paced environment? Join our team as an Air Freight Customer Service Executive and play a key role in ensuring smooth, timely, and efficient air freight operations for our valued clients.

What You’ll Do:

• Be the main point of contact for customers on all air freight matters
• Manage bookings, coordinate shipments, and handle full documentation — including Air Waybills (AWB), invoices, packing lists, and customs forms (K1, K2, K8, etc.)
• Provide timely shipment updates and respond to customer inquiries with professionalism
• Liaise with airlines, internal teams, and global agents to ensure seamless service
• Ensure all shipments comply with SOPs, customs regulations, and client requirements