ARYZTA Hiring! Full Time Customer Service Officer in Selangor, Earn up to MYR 2,500 - Ricebowl

About the role

Customer Service Officers act as the face of the company, supporting customers across multiple channels and working closely with Finance, Sales, Marketing, Operations, Trade Asset and IT teams to deliver a high level of customer satisfaction. This role is based in the Klang Valley and involves coordinating customer orders, documentation, deliveries and service-related requests.

Key responsibilities

• Greet customers warmly and ascertain the reason for their enquiry or call.
• Support customers through order taking, order entry, WhatsApp chats, emails, phone calls and B2B systems.
• Process and coordinate sales orders, invoices and delivery orders for the Klang Valley.
• Assist customers with placing orders through email and WhatsApp.
• Prepare picking list reports for Klang Valley and outstation deliveries to the Gold Cold warehouse.
• Coordinate with customers and logistics teams to ensure smooth and timely delivery.
• Arrange return goods and self-pickup orders for customers and the sales team.
• Assist customers with the submission of Halal Certificates, Credit Notes and CTCs.
• Arrange sample deliveries and prepare delivery orders for customers and the sales team.
• Issue purchase requests for stationery and other services related to the Customer Service department.
• Create and register new debtors in the GP system.
• Process and coordinate invoice, delivery order, e-invoice and e-credit note management for customers.
• Retrieve orders and submit e-invoices through the B2B system.
• Work effectively with colleagues and multifunctional teams to enhance and improve customer service.

Experience and Skills Required:

• Experience with Microsoft Dynamics GP and SAP is preferred.
• Good Microsoft Office skills, especially Microsoft Excel.
• Strong interpersonal and communication skills.
• Ability to work effectively as part of a multifunctional team.
• Good teamwork and relationship-building skills.
• A customer-focused approach with strong attention to detail and follow-through.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• Are you willing to be based in Pulau Indah, Port Klang?
• What is your current monthly salary package (basic salary and allowances, if any)?
• What is your expected monthly salary ?

Work Location: In person